Kelli Peterson
Murray,UT
Summary
Proven track record in enhancing patient care and reducing budgetary waste at Granger Medical Clinic, showcasing expertise in medical office procedures and exceptional problem-solving abilities. Demonstrated initiative by creating systems for procedure preparation, alongside strong patient relations and HIPAA compliance skills.
Overview
14
14
years of professional experience
Work History
Medical Assistant/Receptionist
Granger Medical Clinic
11.2013 - 08.2019
- Created a simple system for preparing for the most common procedures performed in office.
- Created and implemented a month long study to help eliminate budgetary waste.
- Accurately assessed vital sign and clinically significant symptoms in an urgent care setting.
- Assisted with procedures as designated by providers.
- Administered medications and monitored patients for reactions.
- Maintained an efficient patient flow through the clinic.
- Checked patient insurance, demographic, and health history to keep information current for 30 or more patients per day.
- Maintained current and accurate medical records for patients.
- Helped patients complete necessary medical forms and documentation.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed multi-line phone system and pleasantly greeted patients.
- Organized paperwork such as charts and reports for office and patient needs.
- Completed patient referrals to other medical specialists.
- Responded to correspondence from insurance companies to verify patient's coverage.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Transcribed phone messages and relayed to appropriate personnel.
- Printed prescription requests and queries in compliance with practice protocol.
- Notified manager of incidents and potential incidents relating to patients and staff for swift action.
Certified Nursing Assistant
University of Utah Hospital
03.2005 - 09.2013
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity to eight or more patients per day.
- Assisted with procedures at bedside with nursing staff or with providers.
- Provided support during clinical emergencies.
- Accurately assessed vital signs and point of care testing.
- Collected specimens for testing.
- Maintained nasogastric tube feeding.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
- Assisted nurses with wound care procedures ensuring proper healing processes took place.
- Served as an advocate for each patient's needs during shift handoffs or interdisciplinary conferences with other healthcare professionals.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
Education
Certificate of Completion, Certified Medical Asst. - Medical Assisting
Salt Lake Community College
Salt Lake City, UTSkills
- Healthcare Industry Knowledge
- Medical Office Procedures
- Initiative-taking
- Patient check-in and check-out
- Front Desk Operations
- HIPAA Compliance
- Microsoft Office
- Electronic Medical Records
- Medical Terminology
- Documentation
- Medical Charting
- Patient Relations
- Problem-Solving
- Time Management
- Problem-solving abilities
- Adaptable and Flexible
Timeline
Medical Assistant/Receptionist
Granger Medical Clinic
11.2013 - 08.2019
Certified Nursing Assistant
University of Utah Hospital
03.2005 - 09.2013
Certificate of Completion, Certified Medical Asst. - Medical Assisting
Salt Lake Community College
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