Jennifer Rea
Lancaster,TX
Summary
Dynamic Medical Assistant/Receptionist/NCT with proven expertise in patient scheduling and HIPAA compliance, honed at Urgent Care Tx. Excelled in maintaining accurate medical records and enhancing patient experiences through effective communication and critical thinking. Skilled in EMR/EHR and known for initiative-taking, significantly improving office efficiency.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Medical Assistant/Receptionist
Urgent Care Tx
09.2019 - 06.2024
- Checked patient insurance, demographic, and health history to keep information current.
- Maintained current and accurate medical records for patients.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Helped patients complete necessary medical forms and documentation.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed multi-line phone system and pleasantly greeted patients.
- Responded to correspondence from insurance companies to verify patient's coverage.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Transcribed phone messages and relayed to appropriate personnel.
- Performed various administrative tasks by filing, copying and faxing documents.
Receptionist
Tri Care Psychiatrist
01.2018 - 09.2019
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
Education
Medical Assistant Certification -
Everest College
Arlington, TX06.2013
High School Diploma -
Dallas Can Academy
Dallas, TX01.2010
Skills
- Healthcare Industry Knowledge
- Medical Office Procedures
- Initiative-taking
- Patient check-in and check-out
- Front Desk Operations
- Medical receptionist experience
- HIPAA Compliance
- Patient Scheduling
- Microsoft Office
- Patient Registration
- Electronic Medical Records
- HIPAA Guidelines
- Insurance Verification
- Medical Terminology
- Medical Charting
- Payment Collection
- Telephone Etiquette
- Referral Verification
- Insurance Claims
- Medical billing and coding
- EMR / EHR
- Critical Thinking
- Cash Handling
- Flexible Schedule
- Basic Life Support for Health Care Providers (BLS)
- Epic Systems
Certification
- Area of certification NCT - 10/2023
Bilingual Spanish speaking, NCT certified
Fluent in both English and Spanish.
Languages
Spanish
Native or Bilingual
Timeline
Medical Assistant/Receptionist
Urgent Care Tx
09.2019 - 06.2024
Receptionist
Tri Care Psychiatrist
01.2018 - 09.2019
Medical Assistant Certification -
Everest College
High School Diploma -
Dallas Can Academy