Mohamed Eldakroury
Hampton ,NJ
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level commercial truck driving position. Ready to help team achieve company goals.
Overview
8
8
years of professional experience
Work History
Scheduling Supervisor
Mandell's Clinical Pharmacy
02.2021 - Current
- Developed strong working relationships with management and executive team through effective scheduling and communication skills.
- Gathered employee data to develop monthly work schedules, enabling proper staffing for departments for each shift.
- Completed logs and reports detailing production data such as volume, materials used and quality assurance results, helping management make accurate operational decisions.
General Manager
Delicious Heights Enterprises Inc
10.2015 - Current
- Strategically developed effective marketing plans to increase sales and profits while managing costs.
- Carefully trained and supervised staff.
- Handled scheduling duties to ensure that the restaurant was properly staffed at all times.
- Immediately addressed problems with customers to promote quick and successful resolution.
- Reordered inventory when it dropped below predetermined levels.
Assistant Manager
Delicious Heights Enterprise
08.2011 - 09.2015
- Recognized and formally acknowledged outstanding staff performance to boost company morale and productivity.
- Provided excellent customer service.
- Carefully trained and supervised staff.
- Correctly calculated inventory and ordered appropriate supplies.
Server\Bartender
Delicious Heights
01.2016 - 01.2018
- Applied excellent organizational and multitasking abilities to handle simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
- Generated higher ticket averages by training employees on suggestive up-selling techniques.
Education
Bachelor of Science - Communications And Electronics Engineering
Faculty Of Engineering, Alexandria University
Egypt2004
Skills
- Excellent analytical and problem solving skills
- Strong organizational and time management skills with consistent accuracy and efficiency
- Outstanding customer service
- Business operation expertise
- Fluent in English, Arabic
- Enthusiastic and team player with drive to excel
- Excellent interpersonal relationship skills; able to relate well with people from diverse backgrounds and culture
- Strong work ethic and results-oriented
- Works well under pressure with patience and confidence in managing tough situations
- Excellent computer skills
Accomplishments
- Oversaw team productivity and managed work flow to meet or exceed quality service goals by coaching and providing feedback to the team,which improved Customer Engagement Rate by 10%.
- Established great relationship with team, developed and implemented a training program for new hires to follow that lead to reduce staff turnover by 15%.
- Built and retained long-term relationship with clients while providing world class customer service that increased customer base.
Rereferences
Marwa Abbas 702.690.5222
Dagmar Porfolio 908.425.6670
Timeline
Scheduling Supervisor
Mandell's Clinical Pharmacy
02.2021 - Current
General Manager
Delicious Heights Enterprises Inc
10.2015 - Current
Assistant Manager
Delicious Heights Enterprise
08.2011 - 09.2015
Server\Bartender
Delicious Heights
01.2016 - 01.2018
Bachelor of Science - Communications And Electronics Engineering
Faculty Of Engineering, Alexandria University
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