Nilka Fernandez
Bridgeport,CT
Summary
Versatile and results-driven professional with a proven track record at CVS Pharmacy, enhancing workflow and patient confidentiality. Expert in prescription filling and workflow optimization, complemented by strong problem-solving and team collaboration skills. Achieved significant improvements in customer satisfaction and efficiency, demonstrating a commitment to excellence and ethical standards in healthcare.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals.
Overview
31
31
years of professional experience
Work History
Per Diem Pharmacist Technician
Yale Health Clinical Pharmacy
04.2025 - Current
- Dispensed medications, ensuring compliance with safety standards and regulations.
- Enhanced customer experience by addressing questions, concerns, and providing knowledgeable recommendations regarding over-the-counter products.
- Contributed to the growth of the pharmacy by fostering strong relationships with patients and healthcare providers alike.
- Maintained a safe and clean work environment, adhering to all relevant regulations and guidelines.
- Provided excellent customer service while efficiently managing multiple priorities under high-pressure situations.
- Ensured compliance with state regulations governing drug disposal procedures to maintain appropriate safety measures.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
Pharmacy Technician
CVS Pharmacy
11.2022 - Current
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Counted and labeled prescriptions with correct item and quantity.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
Bartender
Andinis
01.2018 - 01.2022
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Wait Staff Member
Tiagos Bar and Grill
02.2012 - 12.2017
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Demonstrated excellent multitasking abilities by managing multiple tables simultaneously without sacrificing quality of service.
- Practiced safe, sanitary food handling for preparation and service to maximize pleasant dining experience.
- Served food and beverages promptly with focused attention to customer needs.
Personal Chef
Private House
04.2007 - 03.2012
- Planned menus that incorporated healthy, fresh food sourced from local farmers and stores.
- Prepared and served meals for small dinner parties and large events and complied with diet requests and special accommodations.
- Developed menus, controlled food costs and oversaw quality, sanitation, and safety processes.
- Sourced healthy cooking techniques to capture flavor and nutrients of food with fresh ingredients.
- Maintained a clean and sanitary kitchen environment in compliance with health codes and safety regulations.
Lead Person
Lacey Manufacturing
11.1994 - 05.2007
- Increased team productivity by effectively delegating tasks and setting clear expectations.
- Evaluated team performance regularly, providing constructive feedback for continuous improvement.
- Implemented new strategies, leading to higher customer satisfaction rates and repeat business.
Education
Associate of Arts - Culinary Arts Program Diploma
Lincoln Technical Institute
Shelton, CT01-2009
High School Diploma -
Warren Harding High School
Bridgeport, CT05-1993
Skills
- Problem-solving skills
- Team collaboration
- Confidentiality and HIPAA
- Workflow optimization
- Answering customer questions
- Prescription filling
- Insurance verification
- Pharmacy ethics
- HIPAA
- Drug safety
- Stocking shelves
- Drug storage procedures
- Dosage form preparation
- FDA drug safety guidelines
Languages
Spanish
Full Professional
Timeline
Per Diem Pharmacist Technician
Yale Health Clinical Pharmacy
04.2025 - Current
Pharmacy Technician
CVS Pharmacy
11.2022 - Current
Bartender
Andinis
01.2018 - 01.2022
Wait Staff Member
Tiagos Bar and Grill
02.2012 - 12.2017
Personal Chef
Private House
04.2007 - 03.2012
Lead Person
Lacey Manufacturing
11.1994 - 05.2007
Associate of Arts - Culinary Arts Program Diploma
Lincoln Technical Institute
High School Diploma -
Warren Harding High School
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