Nilka Fernandez
Bridgeport,CT
Summary
Versatile and results-driven professional with a proven track record at CVS Pharmacy, enhancing workflow and patient confidentiality. Expert in prescription filling and workflow optimization, complemented by strong problem-solving and team collaboration skills. Achieved significant improvements in customer satisfaction and efficiency, demonstrating a commitment to excellence and ethical standards in healthcare.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals.
Overview
31
31
years of professional experience
Work History
Per Diem Pharmacist Technician
Yale Health Clinical Pharmacy
55 Lock St New Haven CT
04.2025 - Current
- Dispensed medications, ensuring compliance with safety standards and regulations.
- Enhanced customer experience by addressing questions, concerns, and providing knowledgeable recommendations regarding over-the-counter products.
- Contributed to the growth of the pharmacy by fostering strong relationships with patients and healthcare providers alike.
- Maintained a safe and clean work environment, adhering to all relevant regulations and guidelines.
- Provided excellent customer service while efficiently managing multiple priorities under high-pressure situations.
- Ensured compliance with state regulations governing drug disposal procedures to maintain appropriate safety measures.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
Pharmacy Technician
CVS Pharmacy
Stratford,CT
11.2022 - Current
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Counted and labeled prescriptions with correct item and quantity.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
Bartender
Andinis
Orange, CT
01.2018 - 01.2022
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Wait Staff Member
Tiagos Bar and Grill
Bridgeport, CT
02.2012 - 12.2017
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Demonstrated excellent multitasking abilities by managing multiple tables simultaneously without sacrificing quality of service.
- Practiced safe, sanitary food handling for preparation and service to maximize pleasant dining experience.
- Served food and beverages promptly with focused attention to customer needs.
Personal Chef
Private House
Westport, CT
04.2007 - 03.2012
- Planned menus that incorporated healthy, fresh food sourced from local farmers and stores.
- Prepared and served meals for small dinner parties and large events and complied with diet requests and special accommodations.
- Developed menus, controlled food costs and oversaw quality, sanitation, and safety processes.
- Sourced healthy cooking techniques to capture flavor and nutrients of food with fresh ingredients.
- Maintained a clean and sanitary kitchen environment in compliance with health codes and safety regulations.
Lead Person
Lacey Manufacturing
Bridgeport, CT
11.1994 - 05.2007
- Increased team productivity by effectively delegating tasks and setting clear expectations.
- Evaluated team performance regularly, providing constructive feedback for continuous improvement.
- Implemented new strategies, leading to higher customer satisfaction rates and repeat business.
Education
Associate of Arts - Culinary Arts Program Diploma
Lincoln Technical Institute
Shelton, CT01-2009
High School Diploma -
Warren Harding High School
Bridgeport, CT05-1993
Skills
- Problem-solving skills
- Team collaboration
- Confidentiality and HIPAA
- Workflow optimization
- Answering customer questions
- Prescription filling
- Insurance verification
- Pharmacy ethics
- HIPAA
- Drug safety
- Stocking shelves
- Drug storage procedures
- Dosage form preparation
- FDA drug safety guidelines
Languages
Spanish
Full Professional
Timeline
Per Diem Pharmacist Technician
Yale Health Clinical Pharmacy
04.2025 - Current
Pharmacy Technician
CVS Pharmacy
11.2022 - Current
Bartender
Andinis
01.2018 - 01.2022
Wait Staff Member
Tiagos Bar and Grill
02.2012 - 12.2017
Personal Chef
Private House
04.2007 - 03.2012
Lead Person
Lacey Manufacturing
11.1994 - 05.2007
Associate of Arts - Culinary Arts Program Diploma
Lincoln Technical Institute
High School Diploma -
Warren Harding High School