Kaliyah Dorthard
Anniston,AL
Summary
Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements.
Overview
6
6
years of professional experience
Work History
Pharmacist Technician
Martin’s Pharmacy
Oxford
02.2019 - Current
- Utilized advanced knowledge of drug interactions when handling prescriptions requiring complex calculations or custom formulations.
- Implemented innovative strategies for proper storage of temperature-sensitive medications, reducing spoilage rates significantly.
- Provided excellent customer service while efficiently managing multiple priorities under high-pressure situations.
- Collaborated with pharmacists to ensure accurate medication dispensing for optimal patient outcomes.
Customer Service Representative
Remedy Staffing
Remote
01.2024 - 02.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Customer Service Representative
Conduent
Remote
02.2022 - 10.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Assembly Line Worker
WKW Automotive
Pell City, AL
06.2021 - 12.2021
- Met daily production quotas by working effectively within a fast-paced assembly line environment.
- Collaborated with team members to maximize productivity and ensure seamless workflow on the assembly line.
- Stocked and replenished parts used on assembly line to maintain consistent supply and inventory.
- Contributed to a positive work atmosphere, fostering strong relationships with colleagues while maintaining professionalism and focus on tasks at hand.
Education
High School Diploma -
Oxford High School
Oxford, AL05.2020
Skills
- Medication dispensing
- Drug interaction analysis
- Prescription verification
- Temperature management
- Customer service
- Conflict resolution
- Effective communication
- Problem solving
- Team collaboration
- Attention to detail
- Time management
- Quality assurance
- Patient education
- Regulatory compliance
- Quality control procedures
- Pharmaceutical calculations
- Insurance billing
- Drug classification
- Prescription interpretation
- Pharmacy law compliance
- Patient counseling
- Medication storage
- Problem-solving skills
- Answering customer questions
- Confidentiality and HIPAA
- Call handling
- Customer relationship management
- Technical support
- Data entry
- Active listening
- Critical thinking
- Customer relations
- Problem resolution
- Call center experience
- Computer proficiency
- Complaint handling
- Microsoft Excel
- Relationship building
- Complaint resolution
- Client relations
Timeline
Customer Service Representative
Remedy Staffing
01.2024 - 02.2025
Customer Service Representative
Conduent
02.2022 - 10.2023
Assembly Line Worker
WKW Automotive
06.2021 - 12.2021
Pharmacist Technician
Martin’s Pharmacy
02.2019 - Current
High School Diploma -
Oxford High School