Nastassiya Williams
Jeffersonville,IN
Summary
Adept at navigating high-stress situations, I enhanced customer loyalty and resolved disputes with empathy at . My expertise in critical thinking and customer service leads to efficient problem-solving and increased repeat business, showcasing my ability to manage both customer expectations and complex loan processes effectively.
Overview
5
5
years of professional experience
Work History
Scale Operator
UPS
07.2024 - Current
- Maintained smooth operations by promptly addressing any scale malfunctions or issues.
- Promoted a positive company image by maintaining a clean, organized work area at all times.
- Operated weigh scales and issued tickets when necessary.
- Assisted in training new scale operators on company procedures, equipment usage, and safety protocols.
Customer Service Representative
World Finance
03.2023 - 06.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Managed customer interactions concerning product offerings, services provided, and organizational insights.
- Manages the loan application process from start to finish, including reviewing creditworthiness, gathering necessary documents, assessing loan eligibility, and working with borrowers to secure the best financing options, all while adhering to lending guidelines and regulations.
Call Center Representative
GCS
08.2021 - 02.2023
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
Daycare Worker
Daily Blessings Academy
02.2020 - 08.2021
- Improved daycare environment by maintaining cleanliness, organization, and safety standards consistently.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
Education
High School Diploma -
Pathfinder School of Innovation
Louisville, KY05.2024
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Relationship building
- Payment processing
- Professional telephone demeanor
- Scheduling
- Call management
- Paperwork processing
- Appointment scheduling
- Documentation
- Product and service solutions
- Call center operations
- Communicating with clients
- Calm disposition
- Building rapport
- Logging call information
- Product upselling
- Quality assurance
- Accurate weighing
- Safety procedures
- Safety requirements
- Scale calibration
- Accurate recordkeeping
- Product weighing
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Multitasking
- Excellent communication
- Organizational skills
- Patience and empathy
- Cleaning and sanitizing
- Health and safety regulations
- Special needs experience
Timeline
Scale Operator
UPS
07.2024 - Current
Customer Service Representative
World Finance
03.2023 - 06.2024
Call Center Representative
GCS
08.2021 - 02.2023
Daycare Worker
Daily Blessings Academy
02.2020 - 08.2021
High School Diploma -
Pathfinder School of Innovation
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