Nastassja Lujan
Denver,CO
Summary
Dynamic and results-driven professional with extensive experience at Walmart, excelling in cash handling and customer service excellence. Proven ability to enhance customer satisfaction through effective conflict resolution and team collaboration, contributing to a seamless shopping experience. Recognized for maintaining a clean environment and fostering repeat business through strong relationships.
Overview
3
3
years of professional experience
Work History
Cashier/
Walmart
Arvada, CO
03.2017 - 12.2019
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer, ensuring error-free financial exchanges.
- Assisted customers with inquiries, providing prompt and friendly service.
- Collaborated with team members to optimize checkout operations and reduce wait times.
- Trained new cashiers on operational procedures and customer service standards.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
- Restocked and organized merchandise in front lanes.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
- Enhanced customer service experience by efficiently processing purchases and returns.
- Responded promptly to requests for assistance, spills and customer inquiries.
Education
High School Diploma -
Greeley West High School
Greeley, CO05.2006
Skills
- Work ethic and integrity
- Patience and empathy
- Cleaning and sanitizing
- Cash handling
- Time management skills
- Team collaboration
- Customer service excellence
- Payment processing
- Conflict resolution
- ID verification
- Guest inquiries
- Refund handling
- Honest and dependable
- Problem-solving
- Hospitality and accommodation
- Transaction handling
Timeline
Cashier/
Walmart
03.2017 - 12.2019
High School Diploma -
Greeley West High School