Nasteeno Hussein
Lansing,MI
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Service Desk Support & Cashier
Kroger
Lansing, MI
07.2023 - Current
- Delivered exceptional customer service by processing refunds, exchanges, and high-value transactions with accuracy.
- Trained and mentored new cashiers to enhance team efficiency.
- Collaborated with team members to optimize service desk operations and minimize wait times.
- Maintained effective communication with customers and coworkers to foster a solution-oriented environment.
Administrative Support Specialist
Jackson National Life Insurance Company
Lansing, MI
01.2022 - 03.2023
- Maintained confidential employee and project records with strict accuracy and discretion.
- Created reports and presentations using Microsoft Office tools to support HR initiatives.
- Assisted with cross-departmental projects, enhancing data organization and documentation processes.
- Contributed to special projects, showcasing adaptability, initiative, and attention to detail in software programs.
Customer Service Desk Support & Pickup Lead
Meijer
Lansing, MI
01.2020 - 01.2023
- Managed curbside pickup operations, processing over 200 daily orders with accuracy.
- Oversaw scheduling and task delegation to enhance team productivity.
- Implemented process improvements that reduced wait times significantly.
- Monitored inventory levels to ensure availability for seamless operations.
- Maintained operational standards while executing daily tasks efficiently.
Education
Human Resources & Labor Relations, Business
Michigan State University
East Lansing, MI05-2027
Skills
- Microsoft Office Suite (Excel, Word, PowerPoint, Teams)
- Data organization and reporting
- Administrative support and project coordination
- Team collaboration and communication
- Employee training and onboarding
- Customer service and problem-solving
- Compliance awareness and attention to detail
Certification
Human Resources Foundations, LinkedIn Learning, 2025
Affiliations
Student Biodome Project – Board Member | 2024–2025
Planned and executed student events, coordinating schedules and promoting engagement.
Designed flyers and managed budgeting to ensure efficient resource use.
Organized and facilitated board meetings, contributing to project planning and decision-making.
Collaborated with team members to achieve project goals and foster a positive campus community.
Planned and executed student events, coordinating schedules and promoting engagement.
Designed flyers and managed budgeting to ensure efficient resource use.
Organized and facilitated board meetings, contributing to project planning and decision-making.
Collaborated with team members to achieve project goals and foster a positive campus community.
Timeline
Customer Service Desk Support & Cashier
Kroger
07.2023 - Current
Administrative Support Specialist
Jackson National Life Insurance Company
01.2022 - 03.2023
Customer Service Desk Support & Pickup Lead
Meijer
01.2020 - 01.2023
Human Resources & Labor Relations, Business
Michigan State University