Nasya Jones
Westland,MI
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Dance Team Coach
Charlie Angels Dance Company, MI
06.2018 - Current
- Prepared student groups for competitions with routines, exercise regimens and instruction on specific techniques.
- Met needs of different students by adapting teaching materials and methods.
- Developed new choreography for shows and organized rehearsals with team members.
- Generated lesson plans each week that covered stretching, conditioning, warm-ups and routines.
- Conducted written and verbal evaluations of dancers to present to parents and faculty.
- Worked to create strong professional relationships with family members and gym members to promote comfortable and safe environment.
- Encouraged diverse and unique dance students at every skill level through positive reinforcement and good sportsmanship.
Assistant Manager/Subject Matter Expert
Concentrix, MI
09.2020 - 04.2023
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Audited team performance and productivity.
- Supported teams in continuous delivery of quality products and services, enhancing usage and introducing new features.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Trained new team members by relaying information on company procedures and safety requirements.
- Built strong relationships with customers through positive attitude and attentive response.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
Customer Service Representative
Concentrix
08.2016 - 05.2018
- Actively listen to customer needs and concerns while demonstrating empathy maximizing opportunity to build rapport
- Greet customers in a courteous friendly and professional manner using agreed upon procedures.
- Follow operational standards and procedures
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Airport Passenger Assistant
Prospect
03.2016 - 08.2016
- Provided passenger assistance at ticket counter and gate areas by issuing tickets, checking baggage and assigning seats.
- Verified identification and travel documents to efficiently board passengers for on-time departure.
- Used airline computer system to create airline tickets and boarding passes.
- Coordinated with ramp agents to successfully store, remove and transport customer baggage.
Education
Cosmetology
David Pressley School of Cosmetology- Royal
Royal Oak, MI09.2018
Tennessee State University
Nashville, TN2013
High School Diploma -
Inkster High School
Inkster, MI06.2012
Skills
- Problem Solving
- Basic Troubleshooting
- Microsoft Word
- Microsoft Excel
- Communication
- Leadership
- Positive Reinforcement Strategies
- Personnel Records
- Customer Feedback
- Consumer Behavior
- Professional Relationships
- Emergency Calls
- Agent Support
- High-Volume Environments
- Training Junior Team Members
- Activity Organization
- Team Meetings
- Creativity and Flexibility
- Competitive Assessment
- Artistic Skill
Timeline
Assistant Manager/Subject Matter Expert
Concentrix, MI
09.2020 - 04.2023
Dance Team Coach
Charlie Angels Dance Company, MI
06.2018 - Current
Customer Service Representative
Concentrix
08.2016 - 05.2018
Airport Passenger Assistant
Prospect
03.2016 - 08.2016
Cosmetology
David Pressley School of Cosmetology- Royal
Tennessee State University
High School Diploma -
Inkster High School
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