Nata Porter
DeKalb,TX
Summary
Professional dispatcher experience monitoring daily on road performance and coordinating transportation activities. Detail-oriented collaborator skillful in successfully solving issues and distributing driver assignments. Recognized as team player with well-honed critical thinking skills.
Overview
17
17
years of professional experience
Work History
Terminal Dispatch Manager
Bennett Motor Express
09.2008 - Current
- Conferred with customers to address questions, problems and requests for service or equipment.
- Tracked and reviewed charts, graphs, schedules and other statistics to to maximize on-time performance, minimize customer wait times and service disruptions.
- Recorded and secured archives of customer requests, services performed and other dispatch information to maintain accurate records and appropriate filing systems.
- Answered phone calls and responded to customer emails.
- Monitored vehicle locations to coordinate timely arrivals.
- Monitored and tracked dispatch communication systems.
- Assisted in resolving customer complaints and grievances.
- Scheduled deliveries and pickups according to customer needs.
- Communicated with customers to provide delivery updates and resolution.
- Coordinated with 4- 8 drivers weekly to facilitate efficient delivery routes and timely deliveries and verify the routes will work for them.
- Scheduled and organized delivery routes.
- Received new orders, prepared documentation, and assigned personnel.
- Preserved accurate records of dispatched orders, deliveries and receipts.
- Conferred with customers to address questions, problems and requests for service or equipment.
Trailer Maintenance/Truck Dispatcher
SRT Transportation
08.2008 - 12.2008
- Handled incoming calls and emails from customers regarding issues with deliveries.
- Checked that each scheduled route was appropriately covered by delivery drivers.
- Monitored and tracked leased and owned van trailers. Approximately 150 trailers. Also, filing police reports on lost or stolen assets.
- Answered phone calls and responded to driver emails.
- Tracked and monitored trailer performance and maintenance.
Dispatcher/Settlements Clerk
TSD Transportation
07.2006 - 08.2008
- Worked with agents to coordinate communications with their customers.
- Researched and implemented a BOND process for agents needing to move freight under a BOND.
- Managed port receipts for agents that worked with the ports.
- Tracked and monitored trailer usage, rental and filed police reports on all missing trailers.
- Managed paperwork for over 200 drivers to accurately process pay.
- Managed mileage for all drivers per state to process fuel taxes for each driver.
- Monitored flow of paperwork and directed information to appropriate departments.
Education
High School Diploma -
Scott Co. High School
Georgetown, KYSkills
- Schedule Coordination
- Daily Reports
- Customer Communication
- Phone Dispatch
- Route Planning
- Data Entry
- Customer Request Management
- Customer Service
- Paperwork Processing
- Microsoft Office
- Routing Orders
- Cost Determination
- Route Planning and Adjustment
- Closing Tickets
Timeline
Terminal Dispatch Manager
Bennett Motor Express
09.2008 - Current
Trailer Maintenance/Truck Dispatcher
SRT Transportation
08.2008 - 12.2008
Dispatcher/Settlements Clerk
TSD Transportation
07.2006 - 08.2008
High School Diploma -
Scott Co. High School
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