Natache Landy
Delmar,NY
Summary
Focused Coordinator handling diverse administrative functions. Proven history managing competing priorities in fast-paced and rapidly changing environments. Dynamic administrative professional and leader with 9+ years of experience playing key role in attaining daily objectives and long-term goals across diverse office platforms. Excel in timely and accurate documentation of accounts . Strongly committed to raising productivity and superior customer service via phone, email, or in person,. Skilled with great communication, computer, support and organizational skills.
Overview
10
10
years of professional experience
Work History
Support Coordinator
Fidelis Care
02.2020 - Current
- Make appointments for members when needed
- Find agencies for services for members
- Manage and document member documents
- Complete 260+ member calls monthly
- Problem Solving
- Check Medicaid eligibility monthly
- Update member services when needed
- Ensured compliance with regulatory guidelines by diligently monitoring case documentation and maintaining accurate records for audit purposes.
- Worked with other departmental staff to answer questions and resolve problems.
- Fostered partnerships with local service providers to enhance resource networks available to clients in need of specialized assistance or referrals.
- Maintained detailed documentation of client interactions and progress toward goals, providing a clear record of care provided.
- Collaborated with interdisciplinary teams to provide comprehensive support services for clients, improving outcomes across multiple domains.
- Managed high-volume caseloads, ensuring timely completion of tasks and effective communication with clients.
Research Administrator
Maximus
02.2016 - 02.2020
- Company Overview: Albany, NY
- Linking documents to consumers account correctly
- Maintain perfect quality standards every month
- Maintained confidentiality handling personal documents
- Maintained accurate spreadsheets
- Approved for Mentoring
- Able to follow scripting
Sales Associate
Gap
01.2018 - 01.2019
- Greet and welcoming customers
- Assist with making purchases
- Answer phones using proper scripting
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Customer Service Specialist
Maximus
02.2016 - 01.2017
- Company Overview: Albany, NY
- Enroll consumers in various insurance plans that fit their needs
- Resolving consumer issues in an timely fashion
- Transferring consumer calls to correct department
- Answering consumers concerns regarding their insurance coverage
- Mentored a minimum of 7 new employees in procedures and quality in call center during open enrollment
- New employees shadowed with me in call handling during open enrollment
- Handled calls on special line that consists only of Navigators and Certified Application Counselors
- Albany, NY
Customer Service Representative
Linium Agency
10.2015 - 01.2016
- Answering client calls regarding their insurance plans
- Transfer calls to the correct department
- Enroll consumers in various insurance plans
- Answer client questions regarding their coverage
Shift Lead
Aramark
03.2015 - 09.2015
- Count down cash drawers daily
- Supervised 3-6 staff members and made sure business ran smoothly
- Followed food safety regulations nightly
- Provided excellent customer service
- Made nightly deposits
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained an clean and organized work environment, ensuring safety standards were met consistently.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Responded to and resolved customer questions and concerns.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Education
Bachelors - Business Administration
SUNY Cobleskill
Cobleskill, NY05.2014
Associates - Occupational Studies
Schenectady County Community College
Scotia, NY05.2009
Skills
- Microsoft Word
- PowerPoint
- Excel
- Typing
- Various Information Systems
- EMedNY
- Epaces
- Salesforce
- Microsoft Outlook
- Microsoft Teams
- Appointment Scheduling
- Project Management
- Data Entry
- Documentation and Recordkeeping
- Attention to Detail
- Time Management
Timeline
Support Coordinator
Fidelis Care
02.2020 - Current
Sales Associate
Gap
01.2018 - 01.2019
Research Administrator
Maximus
02.2016 - 02.2020
Customer Service Specialist
Maximus
02.2016 - 01.2017
Customer Service Representative
Linium Agency
10.2015 - 01.2016
Shift Lead
Aramark
03.2015 - 09.2015
Bachelors - Business Administration
SUNY Cobleskill
Associates - Occupational Studies
Schenectady County Community College
Similar Profiles
Ewelina BragielEwelina Bragiel
Operations Executive Assistant at Fidelis CareOperations Executive Assistant at Fidelis Care
Vanessa AbreuVanessa Abreu
Vendor Operations Oversight Specialist at Fidelis CareVendor Operations Oversight Specialist at Fidelis Care
Victoria KinneyVictoria Kinney
UM NURSE at Fidelis CareUM NURSE at Fidelis Care