Natae Brown
Grantsville,UT
Summary
Organized and dedicated professional with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Loan Officer Assistant
Intercap Lending
12.2017 - 11.2023
- Managed customer relations, ensuring timely communication of loan status updates for increased client retention.
- Set up files using loan officer checklist and submitted on-time for processing.
- Prepared professional business correspondence on behalf of loan officer to obtain information and facilitate processing steps.
- Documented borrower's information in loan processing system and resolved any discrepancies.
- Collected and compiled paperwork such as title abstracts, insurance paperwork, loan files and tax histories.
- Affirmed loan document accuracy to protect lenders from potential fraud.
- Reviewed and validated details of loan applications and closing documentation.
- Provided comprehensive administrative support to Loan Officers so they could focus on building relationships with clients and generating new business opportunities.
Loan Officer Assistant
Willow Creek Lending
06.2016 - 12.2017
- Proactively addressed potential roadblocks in the loan process, resulting in faster resolution of issues and higher client satisfaction rates.
- Answered inquiries and provided superior customer service to clients.
- Monitored key dates to obtain information by deadlines.
- Liaised with clients to guide through loan closing process and skillfully handle any concerns.
- Coordinated with realtors and title companies to identify discrepancies and update different teams on processing progress.
Education
Certificate - Medical Billing And Coding
Auburn U, Office of Professional Education
Online05.2024
Skills
- Document Verification
- File Processing
- Documentation Review
- Customer Service
- File Management
- Attention to Detail
- Time Management
- Problem Solving
- Multitasking
Certification
Utah NMLS License #1467141
Timeline
Loan Officer Assistant
Intercap Lending
12.2017 - 11.2023
Loan Officer Assistant
Willow Creek Lending
06.2016 - 12.2017
Certificate - Medical Billing And Coding
Auburn U, Office of Professional Education
Utah NMLS License #1467141
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