Natajha Lawson
Hattiesburg,MS
Summary
Dynamic customer service professional with experience at Maximus, skilled in resolving complex inquiries and enhancing customer satisfaction. Proven ability in time management and product knowledge, leading to increased loyalty and repeat business. Recognized for empathetic communication and effective problem-solving, ensuring seamless service experiences.
Overview
6
6
years of professional experience
Work History
Grocery Stocker
Winn Dixie
Hattiesburg, MS
11.2023 - 10.2024
- Organized and replenished stock shelves to ensure optimal product availability.
- Maintained cleanliness and organization of storage areas for efficient operations.
- Assisted customers in locating products, enhancing overall shopping experience.
Customer Service Representative
Maximus
Hattiesburg, MS
09.2021 - 10.2023
- Analyzed recurring customer issues, recommending solutions that led to improved operational efficiency in support processes.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Customer Service Representative
General Dynamics
Hattiesburg, MS
11.2018 - 09.2021
- Resolved customer inquiries via phone and email, enhancing satisfaction through effective communication.
- Managed order processing and tracking, ensuring timely updates for customers regarding their shipments.
- Educated customers on product features and services, improving understanding and driving informed purchasing decisions.
- Collaborated with cross-functional teams to address complex customer issues, fostering a seamless service experience.
Education
High School Diploma -
Hattiesburg High School
Hattiesburg, MS05-2016
Skills
- Time management
- Sales support
- Product knowledge
- Customer assistance
- Punctual and reliable
Timeline
Grocery Stocker
Winn Dixie
11.2023 - 10.2024
Customer Service Representative
Maximus
09.2021 - 10.2023
Customer Service Representative
General Dynamics
11.2018 - 09.2021
High School Diploma -
Hattiesburg High School