Nataleigh Koontz
New Madison
Summary
Detail-oriented biology pre-med student with strong communication skills and patient focused care skills developed through fast-paced service and team environments. Experienced in multitasking, maintaining accuracy, and staying calm under pressure. Dependable, compassionate, and eager to contribute to a healthcare team.
Overview
8
8
years of professional experience
Work History
Drive-Thru Operator/Server
Wild Mustangs Pizza and Wings
Harrod
09.2024 - Current
- Delivered excellent customer service while taking orders.
- Responded promptly to customer inquiries and complaints in a professional manner.
- Assisted in training new team members on procedures and systems.
- Operated drive-thru system efficiently during peak hours.
- Handled cash transactions and processed payments swiftly.
- Performed additional duties as assigned by management.
Babysitter
Different Families
Greenville
04.2018 - Current
- Maintaining a positive attitude while being patient and understanding with the children.
- Remaining alert at all times while caring for multiple children simultaneously.
- Adapted care strategies based on individual child needs and preferences.
- Monitored children's safety and well-being to prevent accidents and falls.
- Cared for children of various ages and assisted with feeding, dressing and daily activities.
- Establishing trust through consistent communication with both parents and kids.
- Managed schedules to balance playtime, meals, and rest effectively.
- Responsibly watched children while parents were out.
- Maintained a clean and safe environment for children's play.
Server/Hostess
Skate Zone 805
Greenville
04.2022 - 05.2024
- Provided attentive service to customers in a fast-paced environment.
- Managed customer inquiries and resolved complaints professionally and calmly.
- Provided exceptional service to high volume of daily customers.
- Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
- Assisted in training new servers on service standards and menu items.
- Maintained cleanliness and organization of dining areas throughout shifts.
Education
Bachelor of Science - Biology Pre-Medicine
Ohio Northern University
Ada, OH05-2027
High School Diploma -
Tri-Village High School
New Madison, OH05-2024
Some College (No Degree) - College Credit Plus
Edison State Community College
Piqua, OHSkills
- Stress tolerance
- Patience and empathy
- Childcare strategies
- Communication skills
- Friendly and outgoing
- Team collaboration
- Conflict management
- Time management
- Customer service
- Problem-solving
Languages
Spanish
Limited
Timeline
Drive-Thru Operator/Server
Wild Mustangs Pizza and Wings
09.2024 - Current
Server/Hostess
Skate Zone 805
04.2022 - 05.2024
Babysitter
Different Families
04.2018 - Current
Bachelor of Science - Biology Pre-Medicine
Ohio Northern University
High School Diploma -
Tri-Village High School
Some College (No Degree) - College Credit Plus
Edison State Community College