Nataley Duncan
San Bernardino,CA
Summary
Excelled in customer service, conflict resolution, and employee training, enhancing team performance and customer satisfaction. Skilled in cash handling and decision-making, significantly contributing to operational excellence and positive outcomes. High-energy employee ready to empower team members to surpass company objectives with effective leadership. Skilled in training employees, building job satisfaction and solving operational problems by tapping into personal experience and collaboration strengths. Successful at keeping customer, business, and staff needs balanced and operations in line with targets. Known for adaptability and delivering results in fast-paced environments. Strong organizational abilities and effective communication, fostering productive and positive workplace.
Overview
3
3
years of professional experience
Work History
Shift Lead
Loud Burger
09.2021 - 09.2024
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Trained and mentored new employees to maximize team performance.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere for patrons.
- Kept employees operating productively and working on task to meet business and customer needs.
- Trained new employees on company policies, procedures, and best practices for optimal performance.
- Helped store management meet standards of service and quality in daily operations.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Responded to and resolved customer questions and concerns.
- Enhanced customer satisfaction by efficiently managing front-of-house operations.
- Maximized revenue by upselling menu items, suggesting specials, and promoting special events or offers.
Veterinary Assistant
Pomona Animal Hospital
06.2023 - 10.2023
- Positioned animals for diagnostic imaging such as x-rays and scans.
- Assisted in the administration of medications, vaccinations, and treatments as prescribed by the veterinarian.
- Enhanced patient care by assisting veterinarians with examinations, surgeries, and diagnostic procedures.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Provided compassionate care for animals during treatment and recovery from illnesses or injuries.
- Ensured accuracy of medical records by diligently documenting all relevant information for each patient visit.
- Improved client relations through effective communication and education on pet health needs.
- Provided customer support to clients, answering questions and addressing concerns.
- Collaborated with veterinary staff to provide exceptional customer service while managing phone calls and front desk tasks.
- Contributed to a clean and safe environment by maintaining surgical instruments, equipment, and facilities.
- Managed kennel duties responsibly ensuring cleanliness comfort safety nutrition hydration exercise monitoring recovering boarding animals.
- Recorded symptoms and documented medical observations to inform treatment decisions.
- Supported veterinary team in diagnostic imaging procedures such as radiographs and ultrasounds for accurate diagnoses.
Education
Bachelor of Science - Animal Science
California State Polytechnic University, Pomona
Pomona, CA12-2025
High School Diploma -
Colton High School
Colton, CA05-2021
Skills
- Decision-making capabilities
- Customer service focus
- Employee Training
- Guest service
- Conflict Resolution
- Work Delegation
- Technical knowledge
- Shift leadership
- Positive Attitude
- Problem-Solving
- Cash Handling
- Flexible Schedule
- Attention to Detail
- Multitasking
Timeline
Veterinary Assistant
Pomona Animal Hospital
06.2023 - 10.2023
Shift Lead
Loud Burger
09.2021 - 09.2024
Bachelor of Science - Animal Science
California State Polytechnic University, Pomona
High School Diploma -
Colton High School
Similar Profiles
David CarmonaDavid Carmona
Production Coordinator at Loud and LiveProduction Coordinator at Loud and Live
Ryan KieransRyan Kierans
Assistant manager at Loud InkAssistant manager at Loud Ink
Naima TrouttNaima Troutt
Production Development Intern at Loud Sis ProductionsProduction Development Intern at Loud Sis Productions