Natali Gonzalez
Houston,TX
Summary
Dedicated and adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change. Eager to contribute to a dynamic team and support organizational goals.
Overview
9
9
years of professional experience
Work History
Spanish Interpreter
Bilingual Education Institute
Houston, Texas
07.2025 - Current
- Facilitated communication between Spanish-speaking clients and staff members.
- Reached out to students to encourage enrollments in Civics classes for citizenchip.
- Acted as a cultural bridge to reduce misunderstandings.
- Assisted clients with understanding school policies, and navigating the Registration process.
- Ensured the access for each student to their Canvas account.
- Followed up regarding absences or incidents.
- Maintained confidentiality while handling sensitive client information.
- Supported administrative tasks related to scheduling and documentation processes.
- Interpreted conference calls and other workplace communications in real-time.
Content Creator
Prívate company
Houston, TX
10.2022 - Current
- Monitored trends and updates in content creation tools and platforms for continuous improvement.
- Posed for pictures with guests and excelled at improvisation and story-telling.
- Researched topics related to the brand's industry to develop original content ideas.
- Sourced relevant images, graphics, audio files, video clips for use in digital content.
- Curated content for social media platforms.
Sales Manager
Own Business
Havana , Cuba
04.2021 - 09.2022
- Trained, coached, and mentored junior sales personnel to ensure success in their roles.
- Resolved customer complaints regarding sales and service.
- Oversaw regional and local sales managers and staff.
- Identified and developed new markets for products or services.
- Coached, developed and motivated team to achieve revenue goals.
- Established new accounts and serviced existing accounts maintaining professional relationships.
- Developed and implemented sales strategies to increase market share.
Sales Representative
Prívate company
Havana , Cuba
01.2020 - 04.2020
- Negotiated pricing contracts with customers to maximize profits.
- Answered inquiries from prospective customers regarding features of products and services offered.
- Analyzed customer feedback to improve products and services.
- Researched competitors' products, prices, and sales techniques.
- Set up meetings with potential clients and listened to their wishes and concerns.
Groups and Crews Coordinator
Melia Hotels
Havana , Cuba
02.2017 - 12.2019
- Resolved customer complaints in a timely manner while upholding company standards.
- Ensured compliance with company policies and procedures related to project management activities.
- Ensured that the stay of the groups and crews is met under the standards required by the contracts.
- Coordinated all services before, during and after the arrival of groups and crews.
- Quoted and bill each of the extra services requested by the different groups and crews.
- Participated in subordinates' tasks to facilitate productivity or help overcome difficulties.
- Issued work schedules, duty assignments and deadlines for office or administrative staff.
- Resolved customer complaints or answered customers' questions.
- Facilitated communication between different departments in order to resolve issues quickly.
Education
Diploma - Tourism And Hospitality Management
Centro De Capacitación
Cienfuegos, Cuba 06-2016
Bachelor in Tourism - Tourism And Hospitality
Universidad Central “Marta Abreu” De Las Villas
Villa Clara, Cuba06-2015
Skills
- Customer service
- Computer capabilities
- Market research
- Data analysis
- Team collaboration
- Communication skills
- Interpersonal communication
- Multitasking and organization
- Teamwork and collaboration
- Excellent English reading and writting skills
- Content creation for social media
- Content scheduling
Languages
Spanish
Native/ Bilingual
English
Professional
Timeline
Spanish Interpreter
Bilingual Education Institute
07.2025 - Current
Content Creator
Prívate company
10.2022 - Current
Sales Manager
Own Business
04.2021 - 09.2022
Sales Representative
Prívate company
01.2020 - 04.2020
Groups and Crews Coordinator
Melia Hotels
02.2017 - 12.2019
Diploma - Tourism And Hospitality Management
Centro De Capacitación
Bachelor in Tourism - Tourism And Hospitality
Universidad Central “Marta Abreu” De Las Villas