Natali Mendoza
Redwood City,CA
Summary
Adept Oral Surgery Assistant with proven expertise in IV Sedation Monitoring and exceptional patient care, honed at Martin J Hoff D.D.S.,M.D. Excelled in surgical assisting and patient scheduling, significantly enhancing patient satisfaction. Skilled in fostering trustful relationships, demonstrating empathy, and ensuring safety through meticulous sterilization practices.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Oral Surgery Assistant
Martin J Hoff D.D.S.,M.D
Redwood City, CA
02.2023 - Current
- Assisted surgeon during procedures by wiping up bodily fluids and handing over needed dental instruments.
- Minimized complications during surgery by effectively monitoring anesthesia levels under the guidance of an Oral Surgeon or Dental Anesthesiologist.
- Educated patients prior to surgery regarding what to expect, how to treat pain and which side effects could occur.
- Prepared surgical area by ensuring that all necessary dental instruments were sterilized and patients were ready.
- Maintained a safe and clean working environment through proper sterilization of instruments and adherence to infection control protocols.
- Established trustful relationships with patients throughout their treatment journey ensuring consistent care delivery.
- Greeted patients upon arrival to office and helped prepare for surgeries.
- Scheduled and confirmed patient appointments.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Prepared patient X-rays and images for review by dentist.
- Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics.
Patient Services Representative
Ravenswood Family Health Center
East Palo Alto
01.2022 - 10.2022
- Maintained patient confidentiality by adhering to HIPAA regulations and diligently updating records as needed.
- Resolved patient complaints promptly, demonstrating empathy and understanding while seeking mutually beneficial solutions.
- Managed high call volume, prioritizing urgent issues and directing calls appropriately for optimal resolution.
- Implemented effective time management strategies that allowed me to balance multiple responsibilities, resulting in improved productivity and patient satisfaction.
- Used Epic to schedule appointments.
Caregiver
Sunrise Assisted Living
Palo Alto, CA
02.2017 - 09.2022
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Assisted patients with self-administered medications.
- Provided safe mobility support to help patients move around personal and public spaces.
Education
Woodside High School
Woodside, CASkills
- IV Sedation Monitoring
- Room set up and preparation
- Patient preparation and assistance
- Biopsy procedures
- Surgical Assisting
- Wisdom teeth extraction
- Patient Scheduling
- Front desk assistance
- Dental Implant Assistance
- Oral Surgical Procedures
Certification
Radiology Certificate
BLS certificate
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Oral Surgery Assistant
Martin J Hoff D.D.S.,M.D
02.2023 - Current
Patient Services Representative
Ravenswood Family Health Center
01.2022 - 10.2022
Caregiver
Sunrise Assisted Living
02.2017 - 09.2022
Woodside High School