Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

NATALI V ALAVEZ

Fallbrook,CA

Summary

Warehouse professional ready to contribute to streamlined operations and effective inventory control. Proven ability to enhance efficiency through precise management of stock and logistics. Known for strong teamwork and adaptability in dynamic environments.

Experience in inventory management and logistics operations. Strong focus on team collaboration and achieving results, consistently reliable and adaptable to changing needs. Skilled in forklift operation, order picking, and maintaining organized and safe work environments. Known for problem-solving abilities and dependable performance under pressure.

Overview

8
8
years of professional experience

Work History

Warehouse Specialist

Kalman & Company
05.2024 - Current
  • Collaborated with team members to meet daily order fulfillment goals, ensuring timely service to our customers.
  • Maintained cleanliness and organization within the warehouse facility, promoting a safe working environment for all staff members.
  • Perform all warehousing functions including receiving, issuing, storing, inventorying, and shipping of both bulk and individual gear and equipment.
  • Supported cross-functional teams during peak seasons or high-demand periods by providing additional labor and expertise where needed.
  • Promptly receive and unpack shipments, ensuring accuracy against shipping documentation and reporting discrepancies.
  • Store equipment accurately in designated bins and warehouse locations to maintain proper inventory order.
  • Pick and fulfill customer orders efficiently and ensure all outgoing shipments are correctly packed and documented.
  • Process customer returns according to company protocols and update inventory records accordingly.
  • Track and manage inventory using Warehouse Management Systems (WMS), supporting real-time accuracy and reconciliation.
  • Load and unload equipment as needed, ensuring safe handling of all materials.
  • Organize warehouse inventory based on established procedures to promote efficient space utilization and accessibility.
  • Support daily operations and team objectives by performing additional warehouse duties as assigned.
  • Encourage collaboration and cross trained new and current hires.
  • Oversaw, planned and prioritized with the team by planning our workday for better run of operations for the warehouse and to provide timely manner service to our customers.

Order Filler-Store

IIF Warehouse
08.2021 - Current
  • Ensured that customer service representatives service customers within acceptable time and ensure they follow United States Marine Corp policies on how to recover, issue, and exchange individual combat equipment.
  • Ensure that inventory is accurate and report any discrepancies to Site Manager and Government Officials
  • Ensured site is at model inventory and requests equipment to ensure requirements are met.
  • Provide training to current and new employees.
  • Proficient in DPAS (Defense Property Accountability System)
  • Maintain a good working balance under pressure
  • Able to process gear out of warehouse in an accurate matter through bill of lading, DD1348, DD1149
  • Provide exceptional customer service to all personnel conducting business at our facilities
  • Ensure that all policies and procedures are disseminated to all workers in the facility.

Provider Scheduler

Ilingo2.com
09.2017 - 08.2021
  • Provided customer support by phone or email to business customers, insurance adjusters, defense attorneys and workers compensation patients. Serves as primary contact for inbound/outbound customer issues and scheduling.
  • Processes a high volume of customer inquiries for Ilingo2.com products and services.
  • Provide guidance and/or mentoring to less experienced Care Coordinators.
  • Met the standards of the job, such as quality standards and procedures, adherence to schedule, and average handle time with attention to detail.
  • Tracked and documented inbound emails and or call requests and ensures proper notation of customer problems or issues along with detailed information.
  • Followed escalation protocol for unresolved issues that include continual coaching and mentoring to ensure proper escalation follow up to provide quality customer satisfaction.
  • Troubleshoot customer problems, identifies the root cause of the problem, and uses tools and resources appropriately to determine how to resolve customer problems.
  • Communicate with clients directly and resolve any customer issues.
  • Skills and Abilities
  • Salesforce knowledgeable.
  • Scored 100% on Quality Assurance while providing great customer and patient care.
  • Excellent verbal and written communication skills.
  • Managing large amounts of inbound and outbound calls in a timely manner
  • Build sustainable relationships and engage customers by taking the extra mile
  • Active listening
  • Computer navigation and operation skills.
  • Demonstrates effective people skills and sensitivities when dealing with others.
  • Ability to work both independently and in a team environment.
  • Knowledge of the company’s products, services and business operations to enable resolution of customer inquiries.
  • Worked efficiently and paid attention to detail when dealing with customer and or patient issues.

Education

High School Diploma -

Oceanside High School
Oceanside, CA

HIPPA Certified - undefined

Skills

  • Customer satisfaction
  • Project management
  • Team liaison
  • Self-motivated
  • Strong verbal communication
  • Conflict resolution
  • Staff development
  • Verbal Communication
  • Powerful negotiator
  • Extremely organized
  • Team leadership
  • Data management
  • Process implementation
  • Client assessment and analysis
  • Risk management processes and analysis
  • Loading and unloading
  • Shipping and receiving
  • Warehouse safety
  • Storage organization
  • Warehouse organization
  • Forklift operation
  • Decision-making
  • Critical thinking
  • Problem-solving
  • Willing to learn
  • Logistics and transportation
  • Attention to detail
  • Warehouse operations
  • Lifting and sorting
  • Relationship building

Languages

Spanish
Native or Bilingual

Timeline

Warehouse Specialist

Kalman & Company
05.2024 - Current

Order Filler-Store

IIF Warehouse
08.2021 - Current

Provider Scheduler

Ilingo2.com
09.2017 - 08.2021

HIPPA Certified - undefined

High School Diploma -

Oceanside High School

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