Natalia A Ivantsova

• Overlooking Quality Assurance and Improvement for Anesthesiology Department, Emergency Medicine Department ,and Interventional Radiology Department.

• Supported Directors of Sales&Marketing in development and implementation of plan to exceed budgeted occupancy and revenue.
• Analyzed reports,competitive analysis and marketing plan to maximize sales.
• Managed admission process for Independent Living/Assisted Living/Memory Care.
• Planed and hosted various professional events and community outreach programs.

• Participated in community outreach for volunteer program.
• Evaluated results to identify opportunities and provided recommendations for improvement in service excellence and customer service.
• Orlando Regional Medical Center/ MD Anderson CA Center( Med-Surg Unit-PCT, 2009).
• Volunteer - Osceola Education Foundation and Osceola Charter School. Volunteer , Give Kids World Village. Volunteer, Central Florida Music Association( UCF)

• Worked with hospital administration, director of emergency department, and physicians to support best practices in hospital operations, compliance and healthcare management.
• Performed administrative and clerical duties.

Client Relationships Manager,12/1996-03/1998

• Applied customer feedback for analysis to develop process improvements and support long-term business needs to minimize operational losses.

Banking Operations Manager ,03/1998-02/2009

• Managed daily operations for community branches.
• Developed and implemented complex performance measures to monitor financial objectives and customer expectations.