Melissa Hofstede
Ramsey,MN
Summary
Professional administrator with proven ability to streamline operations and enhance productivity. Adept at coordinating teams, managing resources, and driving projects to successful completion. Strong focus on collaboration, problem-solving, and adapting to changing needs. Skilled in office management, strategic planning, and effective communication.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Quality Assurance and Quality Improvement Administrator
Meridian Services
Hopkins, MN
06.2019 - Current
- Create a positive and supportive environment for case managers
- Communicate new policies with the department and develop systems to track them
- Conduct PowerPoint training for leadership and case manager
- Provide quality assurance and quality improvement by creating change in the department
- Work with leadership across the organization to develop innovative processes
- Oversee Director of Training and Case Aides
- Review department budget
Case Manager Administrator
Meridian Services
Hopkins, MN
04.2016 - 06.2019
- Lead a team of 80 case managers providing guidance and supervision
- Assisted in growing the department from 5 to over 130 case managers
- Work with the recruiting department to improve retention and the interview process
Case Manager II
Meridian Services
Hopkins, MN
06.2011 - 04.2016
- Lead a team of 33 case managers and provide case consultation, guidance and supervision
- Liaison between the contracts and the case managers
- Facilitate team meetings and retention/recognition committee
- Work with colleges to recruit new case managers
- Created and implemented innovative process changes within the department
Contracted Case Manager, Anoka County
Meridian Services
Golden Valley, MN
06.2004 - 06.2011
- Provided contracted case management to people with developmental disabilities and mental illness
- Wrote person center plans based on wants and needs of person served
- Facilitated referrals
- Worked with waivers and other county/managed care funding
Education
Master’s Degree - Strategic Leadership
Bethel University
05-2021
Bachelor’s degree - Social Work
St. Cloud State University
05-2002
Skills
- Customer-focused communication
- Enhancing system development processes
- Fostering a positive workplace
Affiliations
- Headwaters Relief Organization-Board of Directors
Golden Valley, MN
January, 2025- Present
- Successfully organized for the past seven years a golf tournament where 100% of the funds raised goes to Headwaters Relief. This is the biggest fundraiser for the organization.
- Provide strategic direction and oversight to ensure mission and goals are achieved.
- Actively engage in fundraising efforts and events and cultivating relationships with stakeholders.
- Participate in board meetings and contributing to productive discussions and decision-making.
Certification
Licensed Social Worker
Timeline
Quality Assurance and Quality Improvement Administrator
Meridian Services
06.2019 - Current
Case Manager Administrator
Meridian Services
04.2016 - 06.2019
Case Manager II
Meridian Services
06.2011 - 04.2016
Contracted Case Manager, Anoka County
Meridian Services
06.2004 - 06.2011
Bachelor’s degree - Social Work
St. Cloud State University
Master’s Degree - Strategic Leadership
Bethel University