Natalia Almeida
Palm Springs,FL
Summary
Knowledgeable Pharmacy Manager with a proven track record of overseeing pharmacy operations and enhancing customer satisfaction. Experienced in staff leadership, workflow management, inventory control, complaint resolution, process improvement, and maintaining regulatory compliance. Recognized for strong team collaboration and effective problem-solving in fast-paced healthcare settings.
Proactive and goal-oriented professional with excellent time management, reliability, and adaptability. Quick to learn and apply new skills, with a commitment to driving team success and supporting organizational growth.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Pharmacy Manager
CDRx Pharmacy
Boca Raton, FL
10.2025 - Current
- Oversee daily operations across reception, data entry, dispensing, laboratory, shipping, and billing departments to ensure efficient workflow and high-quality patient service
- Lead workflow optimization initiatives that improved efficiency, turnaround times, and overall operational performance
- Designed and implemented prescription pad and order form templates to streamline prescribing processes for healthcare providers and reduce order errors
- Train, mentor, and support new employees while ensuring adherence to SOPs, protocols, and quality assurance standards
- Facilitate team meetings focused on performance metrics, best practices, and continuous process improvement
- Accept verbal prescription orders from healthcare providers in accordance with nursing scope of practice
- Collaborate with physicians and clinics to recommend appropriate therapy options and provide guidance on medication selection, administration, and patient use
- Generate daily and monthly performance reports and financial metrics using PK Pharmacy System, Tabz (formerly HealNow), and Excel for executive leadership review
- Drive revenue growth through targeted promotions, marketing initiatives, cross-selling strategies, and expansion of pharmacy services
- Conduct follow-up outreach to prospective high-volume clinic accounts to support onboarding, resolve barriers, and drive new business acquisition
- Manage inventory control, forecasting, and medication storage to support routine demand and high-volume clinic orders
- Develop pricing for all new formulations, evaluate market trends, and introduce competitive products and services
- Establish and onboard new clinic accounts, including negotiating pricing agreements and service expectations
- Support insurance claims, billing reconciliation, refund processing, and payment verification to maintain financial accuracy
- Serve as primary escalation point for patient concerns, clinic account issues, complaint resolution, and complex system or operational challenges
- Conduct root-cause analyses for incidents and complaints, implementing corrective actions to improve quality and service outcomes
- Prepare incident reports and quality documentation to support patient safety and regulatory compliance
- Collaborate with department leaders in weekly operations meetings to strengthen communication and performance alignment
- Build and maintain strong relationships with healthcare providers and clinic partners to ensure coordinated patient care
- Provide patient guidance on OTC products and supportive therapies for symptom management
- Administer subcutaneous GLP-1 injections in accordance with clinical protocols
- Contributed to company growth from approximately $5K/day in revenue (2019) to $25K/day, supporting expansion through operational leadership and process improvements
Clinical Supervisor
CDRx Pharmacy
Boca Raton, Florida
09.2024 - 10.2025
- Supervised daily pharmacy operations, ensuring compliance with regulatory standards, safety protocols, and quality assurance procedures
- Led and coordinated a team of 5 pharmacy technicians, managing daily task assignments and workflow priorities
- Implemented process improvements that enhanced workflow efficiency and reduced medication processing errors
- Facilitated team meetings to review performance metrics, reinforce accountability, and promote continuous improvement
- Trained and mentored new pharmacy technicians, ensuring adherence to established protocols and best practices
- Monitored daily productivity targets and operational benchmarks to ensure performance goals were consistently met
- Answered incoming calls and addressed inquiries from patients and healthcare providers, supporting clear communication and service excellence
Registered Nurse, Inpatient Rehabilitation
HCA Florida JFK Hospital
Atlantis, FL
03.2024 - 09.2024
- Performed comprehensive patient assessments, identifying changes in condition and initiating timely interventions while collaborating with physicians
- Administered medications and IV therapies safely, monitoring for adverse reactions and ensuring accurate documentation
- Utilized critical thinking to prioritize nursing interventions for patients with complex conditions and multiple comorbidities
- Collaborated with interdisciplinary teams including physical, occupational, and respiratory therapy to develop and implement individualized care plans
- Educated patients and caregivers on wound care, medication use, disease management, and discharge planning to support continuity of care
- Implemented evidence-based fall prevention and infection control measures to promote patient safety and reduce complications
- Documented treatments, medication administration, IV therapy, discharge instructions, and follow-up care in accordance with clinical standards
- Monitored vital signs, glucose levels, nutrition status, and patient behaviors to guide treatment modifications
- Performed advanced nursing skills including IV antibiotics, injections (IM & subcutaneous), Foley catheter insertion/removal, bladder irrigation, nasogastric feedings, enteral/parenteral nutrition, blood transfusions, wound care, and specimen collection
Student Nurse Preceptorship
HCA Palms West Hospital
Loxahatchee, FL
10.2023 - 12.2023
- Worked under RN supervision to deliver direct patient care in a medical-surgical hospital setting
- Administered oral, IV, subcutaneous, and intramuscular medications while monitoring patient responses
- Assisted with IV therapy including line flushing, IV push medications, and maintaining catheter patency
- Monitored vital signs, blood glucose levels, and telemetry, promptly reporting changes to the care team
- Assisted with Foley catheter, peripheral IV, midline, and nasogastric tube care following sterile and safety protocols
- Collected laboratory specimens and supported blood transfusion procedures
- Performed wound care, dressing changes, and continuous bladder irrigation (CBI) monitoring and troubleshooting
- Supported post-surgical recovery care including incentive spirometer use, SCD placement, mobility assistance, and fall prevention
- Assisted with patient transfers and activities of daily living while maintaining patient dignity and safety
- Provided patient and caregiver education regarding medications, recovery expectations, and discharge instructions
- Participated in interdisciplinary team meetings to coordinate care plans and support treatment goals
- Maintained accurate clinical documentation and adhered to HIPAA and infection control standards
- Demonstrated therapeutic communication, crisis management, and professionalism during high-acuity situations
Nurse Extern / PCT
HCA Florida JFK Hospital
Atlantis, FL
05.2022 - 07.2023
- Collected and recorded vital signs, promptly reporting changes in patient condition to nursing staff and physicians
- Assisted patients with activities of daily living including bathing, dressing, feeding, hygiene, and mobility support
- Responded to patient assistance calls, assessed needs, and provided appropriate support to maintain comfort and safety
- Monitored intake and output, documenting findings and communicating concerns to the healthcare team
- Assisted with specimen collection and ensured proper handling for laboratory testing
- Supported patient ambulation and use of mobility aids to reduce fall risk and promote recovery
- Maintained a clean, safe care environment in accordance with infection control and safety protocols
- Observed and documented patient behaviors, dietary intake, and physical activity to support care planning
- Communicated changes in patient condition to nurses, physicians, and family members to ensure continuity of care
- Utilized therapeutic communication and conflict-resolution techniques to support patient well-being and emotional needs
Infusion Pharmacy Technician
CDRx Pharmacy
Boca Raton, FL
07.2020 - 12.2022
- Coordinated with healthcare providers to address patient-specific infusion therapy needs and ensure continuity of care
- Served as liaison between patients, providers, and insurance companies to obtain prior authorizations and secure therapy coverage
- Reduced medication errors by performing accurate dosage calculations and double-checking prescriptions prior to dispensing
- Supported hospital discharge planning by collaborating with case managers to coordinate home infusion therapy starts
- Referred patients to nursing agencies and coordinated in-home nursing services for therapy initiation and follow-up care
- Participated in insurance and pharmacy audits to ensure compliance and accurate billing practices
- Maintained accurate electronic medical record documentation related to medication profiles and therapy plans
- Monitored therapy progress through follow-up calls, ensuring adherence and addressing patient concerns
- Communicated with patients regarding medication availability, insurance coverage, copay collection, and therapy-related questions
- Provided on-call support outside business hours to assist with urgent referrals and patient needs
Data Entry Pharmacy Technician
CDRx Pharmacy
Boca Raton, FL
01.2018 - 07.2020
- Managed patient profiles in The Compounder PK system, ensuring accurate medication, insurance, and demographic information
- Processed and entered 70+ prescriptions daily in a high-volume pharmacy while maintaining accuracy and reducing customer wait times
- Communicated with patients to gather clinical and prescription information and coordinated pharmacist consultations when needed
- Verified insurance information, processed claims, resolved third-party billing issues, and reconciled payments
- Collected co-payments and processed payments while maintaining compliance with billing procedures
- Communicated with prescribers to confirm dosages, refill authorizations, and prescription clarifications
- Assisted pharmacists with prescription preparation and responded to patient questions regarding medications
- Coordinated with the compounding lab to prioritize urgent orders and maintain patient satisfaction
- Processed incoming medication orders and maintained accurate documentation
- Resolved system, billing, and customer service issues efficiently in a fast-paced environment
- Supported revenue growth by encouraging refill adherence and auto-fill enrollment during low-volume periods
- Contributed to maintaining daily pharmacy revenue targets averaging $8,000+ per day
Care Representative
Call For Health
Delray Beach, FL
11.2017 - 01.2018
- Managed high call volumes while maintaining professionalism and composure in high-stress and emotionally charged situations
- Conducted initial triage assessments to identify potential life-threatening symptoms and escalated cases appropriately
- Collected and documented patient information, medical history, and prescription details to support care coordination
- Communicated critical information to on-call nurses and physicians regarding patient conditions and urgent concerns
- Provided accurate information and guidance to callers, directing them to appropriate healthcare resources
- Maintained high Quality Assurance performance scores through accurate documentation and effective communication
- Utilized therapeutic communication and de-escalation techniques with distressed or irate callers
Patient Care Technician
MailMyPrescriptions.com
Delray Beach, FL
07.2017 - 11.2017
- Entered new patient profiles and prescription data into medication processing software with strong attention to accuracy
- Communicated with physician offices via phone, fax, and email to verify prescriptions and patient information
- Assisted pharmacists in medication preparation and dispensing while maintaining accuracy and safety standards
- Managed high call volumes, screening and routing calls for pharmacy staff in a professional manner
- Pulled medications for automated dispensing system (Pyxis) replenishment and maintained proper drug storage and security
- Supported inventory management by ordering medications and supplies and verifying deliveries against purchase orders
- Verified patient demographics and billing information to ensure accurate processing
- Labeled medications appropriately, including auxiliary and cautionary labels, to support safe use
- Assisted with patient follow-up calls to improve adherence and service satisfaction
- Maintained strict patient confidentiality and compliance with privacy regulations
Pharmacy Technician
Mint Pharmacy & Skin Clinic
North Palm Beach, FL
11.2016 - 07.2017
- Filled and dispensed an average of 120 prescriptions daily with strong attention to accuracy and efficiency
- Compounded pain creams, lozenges, and multivitamin capsules following proper preparation and safety protocols
- Managed pharmaceutical inventory, including ordering, restocking, and removing expired medications in compliance with regulations
- Maintained compliance with federal and state regulations including HIPAA, OSHA, and pharmacy safety standards
- Transferred patient records from paper files into digital systems, ensuring accurate documentation
- Assisted in training and onboarding new employees, supporting workflow and operational efficiency
- Collaborated with leadership on workflow improvements, budgeting considerations, and operational processes
- Assisted with company website development and digital platforms, supporting communication and business growth
- Participated in marketing and networking initiatives to promote pharmacy services
- Managed customer orders, resolved service issues, and maintained accurate transaction records
- Communicated with vendors, remote staff, and freelancers to coordinate operational and digital projects
Compounding Pharmacy Technician
City Place Pharmacy
West Palm Beach, FL
04.2015 - 11.2016
- Prepared single-dose and multi-dose blister packaging for long-term care facility patients with strong attention to accuracy
- Entered patient and prescription data into pharmacy systems and assisted in medication preparation and delivery coordination
- Communicated with long-term care facility representatives regarding new prescriptions, dosage changes, medication packaging, delivery options, and accounts receivable matters
- Managed pharmaceutical inventory, including ordering supplies, organizing new stock, and removing expired or damaged medications
- Printed, labeled, and prepared medications in accordance with pharmacy safety and regulatory standards
- Maintained strict patient confidentiality and compliance with pharmacy policies and governing regulations
- Supported timely project completion while maintaining high quality and accuracy in a fast-paced environment
Sales Representative
Aaron's Sales and Lease
Palms Springs, FL
04.2014 - 02.2015
- Delivered customer-focused sales support in a high-volume retail environment
- Analyzed customer demographic and purchasing data to identify buying trends and improve sales strategies
- Promoted special offers, warranties, and protection plans to increase revenue and enhance customer value
- Monitored competitor performance and market trends to inform sales approaches
- Provided professional service and conflict resolution for customers, including de-escalation of challenging situations
- Assisted with onboarding and training of new sales representatives
- Maintained inventory levels and supported merchandising through product displays and showroom organization
- Participated in weekly meetings to review sales goals and performance metrics
- Ensured customer confidentiality and adherence to company policies
- Contributed to store performance recognized as top-performing store in the county (2015)
Registered Pharmacy Technician Intern
MediCap Pharmacy
Atlantis, FL
10.2013 - 01.2014
- Supported pharmacists with daily pharmacy operations and medication preparation activities
- Counted, measured, and packaged medications in accordance with pharmacy procedures
- Restocked automated medication dispensing equipment and maintained organized inventory
- Assisted customers in person and over the phone, providing information and directing clinical questions to the pharmacist
- Managed front-desk responsibilities including greeting patients, answering multi-line phone systems, and routing inquiries
- Maintained patient confidentiality and adhered to pharmacy policies and safety standards
Education
Bachelor of Science - Nursing
Palm Beach State College
Lake Worth, FL01-2026
Associate of Science - Nursing
Palm Beach State College
Lake Worth, FL12.2023
Patient Care Technician -
Palm Beach State College
Lake Worth, FL05.2021
Associate of Arts -
Palm Beach State College
Lake Worth, FL08.2020
High School Diploma -
Leadership Academy West
West Palm Beach, FL2012
Skills
- Pharmacy Operations Management
- Workflow Optimization
- Drug Inventory Management & Control
- Medication Storage & Handling
- Quality Assurance & Compliance
- Aseptic & Sterile Techniques
- External Audits Support
- Patient Profiles & Documentation
- Insurance & Patient Billing Systems
- Staff Training & Mentoring
- Team Leadership & Collaboration
- Employee Scheduling
- Performance Evaluations
- Problem Solving & Decision Making
- Performance Metrics Tracking
- Team Building
- Pharmacy Software Proficiency
Pharmacy & Healthcare Operations
Leadership & Management
Administrative & Technical
- Data Entry & Documentation Accuracy
- Strong Organizational Skills
- Attention to Detail
- Adaptability
- Calm Under Pressure
- Superior Communication Skills
- Customer Service Excellence
- Dependable & Reliable
- Fluent in Spanish
- Patient Assessment & Education
- Medication & IV Administration
- Injection Administration
- Clinical Judgment
- Dosage Calculations
- Patient Advocacy
- Health Promotion
- Professional Bedside Manner
- Home Health Care
Professional Strengths
Clinical & Patient Care
Additional Information
Letters of Recommendation
Certification
- Registered Nurse (RN) Multi-state
- RPhT - Registered Pharmacy Technician
- AHA BLS CPR
- Patient Care Assistant/ Nursing Assistant/ Home Health Aid
Languages
Spanish
Professional
Timeline
Pharmacy Manager
CDRx Pharmacy
10.2025 - Current
Clinical Supervisor
CDRx Pharmacy
09.2024 - 10.2025
Registered Nurse, Inpatient Rehabilitation
HCA Florida JFK Hospital
03.2024 - 09.2024
Student Nurse Preceptorship
HCA Palms West Hospital
10.2023 - 12.2023
Nurse Extern / PCT
HCA Florida JFK Hospital
05.2022 - 07.2023
Infusion Pharmacy Technician
CDRx Pharmacy
07.2020 - 12.2022
Data Entry Pharmacy Technician
CDRx Pharmacy
01.2018 - 07.2020
Care Representative
Call For Health
11.2017 - 01.2018
Patient Care Technician
MailMyPrescriptions.com
07.2017 - 11.2017
Pharmacy Technician
Mint Pharmacy & Skin Clinic
11.2016 - 07.2017
Compounding Pharmacy Technician
City Place Pharmacy
04.2015 - 11.2016
Sales Representative
Aaron's Sales and Lease
04.2014 - 02.2015
Registered Pharmacy Technician Intern
MediCap Pharmacy
10.2013 - 01.2014
Associate of Science - Nursing
Palm Beach State College
Patient Care Technician -
Palm Beach State College
Associate of Arts -
Palm Beach State College
High School Diploma -
Leadership Academy West
Bachelor of Science - Nursing
Palm Beach State College