NATALIA CHYNEK
Processing RevOps Manager
Chicago,IL
Summary
Results-driven Processing RevOps Manager with extensive expertise in credit card processing and payment networks. Proven ability to drive revenue growth, streamline operations, and implement strategic improvements. Adept at identifying high-impact opportunities and managing complex workflows to maximize profitability. Recognized for analytical problem-solving, leadership, and cross-functional collaboration, contributing to sustained business growth and increased revenue streams. Strong organizational and analytical skills with a solid understanding of process optimization and workflow management. Proficient in project coordination to drive operational efficiency and enhance team productivity.
Overview
10
10
years of professional experience
Work History
Processing Manager (RevOps)
Rewards Network
Chicago, IL
03.2022 - Current
- Continued to lead strategic process improvements, recovering over $40 million in revenue through system enhancements and collaboration
- Optimized credit card processing operations, integrating new partnerships to expand capabilities
- Implemented data-driven solutions, analyzing root causes and driving sustainable solutions for business challenges
- Recognized multiple times with 'Exponent Award' reserved for top 2-5 employees annually, based on merit, dedication, and impact through significant contributions.
Processing Team Lead
Rewards Network
Chicago, IL
03.2021 - 03.2022
- Led strategic process improvements, recovering over $10 million in revenue through system enhancements and collaboration
- Spearheaded partnerships with major credit card processors and networks to enhance operational efficiency
- Collaborated with Technology & DevOps teams, implementing new API-driven revenue streams
- Generated performance reports to drive strategic business decisions
Processing Specialist & Analyst Lead
Rewards Network
Chicago, IL
01.2020 - 03.2021
- Successfully onboarded new merchants, ensuring seamless credit card processing integration
- Managed transactional data for 10,000+ merchants, streamlining processes and enhancing tracking accuracy
- Developed cross-departmental solutions to rectify missed transactions and optimize financial workflows
Digital Asset Coordinator
Rewards Network
Chicago, IL
07.2019 - 01.2020
- Managed digital assets for 10,000+ merchants, ensuring content accuracy and accessibility
- Enhanced marketing efforts by curating high-quality images and utilizing Photoshop for image refinement
- Developed a Salesforce dashboard, improving client portfolio tracking for the entire team
Operations Specialist
Spring Marketplace Inc.
Chicago, IL
06.2017 - 04.2019
- Facilitated enterprise client onboarding, managing processor IDs, Salesforce records, and platform integrations
- Provided data-driven insights through weekly enterprise reporting and operational tracking
- Conducted quality assurance with SQL and backend systems, monitoring data feeds across 70+ malls and 10,000 store locations
Underwriter/Credit Analyst
Gibraltar Capital Advance
Chicago, IL
12.2015 - 06.2017
- Evaluated credit risk, analyzing financial data, bank statements, and business profiles
- Conducted business owner interviews, providing in-depth insights for risk mitigation
- Held approval authority for loans up to $100,000, driving decision-making and policy updates
Account Executive
Gibraltar Capital Advance
Chicago, IL
07.2015 - 12.2015
- Managed accounts receivable, ensuring timely collections and accurate financial reporting
- Guided new clients through the factoring process, resolving inquiries and optimizing workflows
Accounts Payable Clerk
Gibraltar Capital Advance
Chicago, IL
01.2015 - 07.2015
- Processed and reconciled payments and accounts, maintaining financial accuracy
Education
Bachelor of Arts - Economics
University of Illinois Chicago
Chicago, IL 08.2008 - 05.2012
Skills
Operations Architecture (Process Optimization, Documentation & Implementation)
Problem Solving (Revenue Generation & Cost Reduction)
Deep Subject Matter Expertise (Credit Card Processing & Payment Networks)
Process Automation (APIs/Postman, Python)
Team Management (Performance Measurement, Training, & Change Management)
Inter-Departmental Collaborations
Project Management (Requirements Analysis; Asana, JIRA)
CRM Solutions (Salesforce)
Natively Bilingual (Polish and English)
Timeline
Processing Manager (RevOps)
Rewards Network
03.2022 - Current
Processing Team Lead
Rewards Network
03.2021 - 03.2022
Processing Specialist & Analyst Lead
Rewards Network
01.2020 - 03.2021
Digital Asset Coordinator
Rewards Network
07.2019 - 01.2020
Operations Specialist
Spring Marketplace Inc.
06.2017 - 04.2019
Underwriter/Credit Analyst
Gibraltar Capital Advance
12.2015 - 06.2017
Account Executive
Gibraltar Capital Advance
07.2015 - 12.2015
Accounts Payable Clerk
Gibraltar Capital Advance
01.2015 - 07.2015
Bachelor of Arts - Economics
University of Illinois Chicago
08.2008 - 05.2012