Natalia Baca
Temple,TX
Summary
Dynamic and dedicated professional with exceptional customer service skills honed at Darden Restaurants. Proven ability to build rapport and manage high-stress situations while effectively operating POS systems. Strong work ethic and sales expertise drive success in enhancing customer experiences and achieving sales goals.
Overview
2
2
years of professional experience
Work History
Server
Darden Restaurants, Olive Garden
03.2025 - Current
- Explained menu items and suggested appropriate options for food allergy concerns.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
Sales Associate and Customer Service Representor
Kohls Department Store, Sephora
11.2024 - 02.2025
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to effectively build rapport and lasting relationships.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Cashier, Server
McAllister's Deli
11.2023 - 09.2024
- Answered questions about store policies and addressed customer concerns.
- Helped customers complete purchases, locate items, and join reward programs.
- Addressed customer needs and made product recommendations to increase sales.
- Restocked and organized merchandise in front lanes.
Education
High School Diploma -
Troy High School
Troy, TX05-2024
Skills
- Positive and professional
- Exceptional customer service
- POS operation
- Strong work ethic
- Sales expertise
- Calm demeanor
- Multitasking and organization
Timeline
Server
Darden Restaurants, Olive Garden
03.2025 - Current
Sales Associate and Customer Service Representor
Kohls Department Store, Sephora
11.2024 - 02.2025
Cashier, Server
McAllister's Deli
11.2023 - 09.2024
High School Diploma -
Troy High School
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