Natalia Berry
Kittery,ME
Summary
Dynamic and results-oriented professional with a proven track record in fast-paced environments, including a notable tenure with the United States Air Force. Excelled in roles requiring critical thinking, attention to detail, and exceptional organizational skills. Demonstrated ability to enhance team efficiency and customer satisfaction, significantly reducing complaints through effective communication and problem-solving strategies.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
9
9
years of professional experience
Work History
Boom Operator
United States Air Force
03.2020 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Customer Service Manager
Brandon Sports and Aquatic Center
08.2018 - 04.2020
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
Lifeguard
Brandon Sports and Aquatic Center
05.2016 - 04.2020
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Monitored safety of guests in and around swimming pool.
- Provided friendly customer service to guests and addressed concerns.
Education
Associate of Science - Healthcare Administration
Southwestern College
Winfield, KS05-2024
Associate of Science - Healthcare Administration
Hillsborough Community College
Tampa, FL05-2018
High School Diploma -
Bloomingdale High School
Brandon, Fl05-2018
Skills
- Safety procedures
- Attention to detail
- Dependable and responsible
- Critical thinking
- Calm under pressure
- Decision-making
- Verbal communication
- Organizational skills
- Multitasking Abilities
- Flexible and adaptable
Timeline
Boom Operator
United States Air Force
03.2020 - Current
Customer Service Manager
Brandon Sports and Aquatic Center
08.2018 - 04.2020
Lifeguard
Brandon Sports and Aquatic Center
05.2016 - 04.2020
Associate of Science - Healthcare Administration
Southwestern College
Associate of Science - Healthcare Administration
Hillsborough Community College
High School Diploma -
Bloomingdale High School
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