Natalia Castro Solano
San Antonio
Summary
Professional banker with strong background in financial services and customer relationship management. Proven ability to deliver high-impact results through effective team collaboration and adaptive problem-solving. Expertise in client consultations, account management, and risk assessment. Reliable, flexible, and focused on achieving organizational goals.
Overview
13
13
years of professional experience
Work History
Branch Banker
PNC Bank, NA
10.2024 - Current
- Conducted financial assessments for clients, providing tailored recommendations to optimize account performance.
- Resolved customer issues promptly, fostering positive relationships and loyalty within the community.
- Collaborated with team members to achieve branch goals and improve customer experience initiatives.
- Improved customer satisfaction by providing personalized banking solutions and efficient service.
- Ensured compliance with bank policies and regulatory requirements to maintain a secure environment.
- Achieved performance goals regularly by monitoring progress towards sales targets and implementing strategies to maximize branch revenue generation.
Social Worker Case Manager
Lifetime Living
03.2023 - 09.2024
- Coordinated client assessments to identify needs and develop tailored service plans.
- Facilitated communication between clients, families, and service providers to ensure comprehensive care.
- Monitored client progress, adjusting interventions to enhance outcomes and meet goals.
- Conducted crisis intervention sessions, providing immediate support and resources for clients in distress.
- Maintained accurate records, adhering to strict documentation guidelines and confidentiality requirements for compliance purposes.
Preschool Assistant Teacher
Educare of Lincoln
08.2021 - 11.2022
- Developed and implemented engaging lesson plans for diverse learning styles.
- Supported classroom management by fostering a positive, inclusive environment.
- Assisted in assessing student progress and adapting activities accordingly.
- Coordinated with parents to address concerns and promote student growth effectively.
Credit Risk Manager
Instacredit SA
08.2013 - 05.2019
- Developed and implemented risk assessment models to evaluate creditworthiness of clients.
- Led cross-functional teams to enhance credit risk policies and procedures for improved compliance.
- Analyzed market trends and economic indicators to inform strategic decision-making on lending practices.
- Collaborated with cross-functional teams to establish effective risk management policies and procedures.
- Developed a comprehensive training program to enhance the skills of junior team members in credit analysis and risk management techniques.
Education
UX/UI Design - Design
Coursera
Lincoln, NE11-2023
Suite Microsoft Officee - Accounting And Finance
Fidelitas University
Costa Rica 09-2018
Skills
- Debt counseling
- Financial planning
- Branch operations
- Transaction monitoring
- Customer relationship management
- Account monitoring
- Empathy development
- Highly effective communication
Languages
Spanish
Native or Bilingual
Timeline
Branch Banker
PNC Bank, NA
10.2024 - Current
Social Worker Case Manager
Lifetime Living
03.2023 - 09.2024
Preschool Assistant Teacher
Educare of Lincoln
08.2021 - 11.2022
Credit Risk Manager
Instacredit SA
08.2013 - 05.2019
UX/UI Design - Design
Coursera
Suite Microsoft Officee - Accounting And Finance
Fidelitas University