Natalia Chavez
Las Vegas
Summary
Operations and customer service leader with a strong record in high-volume environments. Successfully managed a team of 40+ employees, driving weekly sales exceeding $65,000 while enhancing service quality and employee development.
Overview
8
8
years of professional experience
Work History
Manager
Dutch Bros
01.2022 - Current
- Oversee daily operations for a high-volume location serving hundreds of customers daily
- Manage, schedule, and lead a team of 40+ employees across multiple shifts
- Drove weekly sales exceeding $65,000 by implementing targeted sales strategies
- Trained and developed staff, enhancing performance and service quality
- Handle cash management, deposits, and financial reporting
- Resolved customer concerns, fostering a positive and fast-paced environment
- Monitor inventory and coordinate supply orders
Shift Lead
Dutch Bros
01.2021 - 01.2022
- Supervised shift operations, enhancing team collaboration and service quality
- Ensured efficient service during peak hours
- Trained new hires, ensuring adherence to customer service standards
- Managed cash drawers and completed end-of-shift reporting efficiently
Barista
Dutch Bros
01.2020 - 01.2021
- Delivered high-quality customer service and built strong customer relationships
- Prepared beverages in a fast-paced environment
- Handled transactions and maintained clean workstations
Cashier
Latin Fusion Grill Food Truck
12.2018 - 12.2019
- Processed transactions and managed customer orders efficiently
- Maintained cleanliness and coordinated with kitchen staff
Trampoline Monitor
Flip N Out Xtreme
01.2018 - 01.2019
- Monitored guest activities to ensure safety and compliance with park rules
- Provided customer support and facilitated team operations
Education
Bachelor of Arts - Communications
University of Nevada, Las Vegas
Las Vegas, NV05-2024
Skills
- Leadership & Team Management
- Operations & Staff Scheduling
- Customer Service & Conflict Resolution
- Financial Management & Budgeting
- Communication & Relationship Building
- Time Management & Multitasking
- POS Systems & Cash Handling
Leadership Experience
- Treasurer, Zeta Tau Alpha, 01/01/21, 12/31/22, Managed budgets, dues collection, and financial reporting
- Alumni Relations Chair, Zeta Tau Alpha, 01/01/22, 12/31/23, Led alumni engagement and organized outreach initiatives
Languages
Spanish
Native/ Bilingual
Timeline
Manager
Dutch Bros
01.2022 - Current
Shift Lead
Dutch Bros
01.2021 - 01.2022
Barista
Dutch Bros
01.2020 - 01.2021
Cashier
Latin Fusion Grill Food Truck
12.2018 - 12.2019
Trampoline Monitor
Flip N Out Xtreme
01.2018 - 01.2019
Bachelor of Arts - Communications
University of Nevada, Las Vegas