Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Server
Natalia Derovska

Natalia Derovska

Chicago,IL

Summary

Proven track record of enhancing customer experiences and team efficiency at Pecorino Romao Italian Tuscan Cuisine and JD's Bar&Resturant, showcasing strong multitasking and interpersonal skills. Adept at health and safety regulations and known for a warm, friendly demeanor, I excel in high-pressure environments, significantly boosting repeat customer rates.


Friendly and efficient with strong organizational skills, adept at managing office tasks and supporting team functions. Possesses solid understanding of administrative software and office procedures, including proficiency in Microsoft Office and data entry. Committed to optimizing workflows and contributing to smooth-running office environment.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Server

Pecorino Romao Italian Tuscan Cusine
05.2024 - 10.2024
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations.
  • Utilized knowledge of menu to make recommendations, enhancing customer dining experience.
  • Boosted repeat customer rates, remembered regular guests' preferences and greeted them by name.
  • Answered customers' questions, recommended items, and recorded order information.
  • Processed orders and sent to kitchen employees for preparation.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.
  • Checked guests' identification before serving alcoholic beverages.
  • Inspected dishes and utensils for cleanliness.

Server & Hostess

JD's Bar&Resturant
05.2023 - 11.2023
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations.
  • Enhanced team efficiency, collaborating effectively in high-pressure settings.

Safety Assistant

A22 Trans
01.2023 - 04.2023

Compliance Monitoring: Track driver compliance with DOT regulations, including hours of service, inspections, and licensing requirements.

Record Keeping: Maintain safety and training records for all drivers, including drug and alcohol testing, accident reports, and safety training certificates.

Safety Training Support: Help organize and schedule safety training sessions and ensure drivers are informed of training requirements.

Communication: Act as a liaison between drivers, safety managers, and other departments to communicate safety policies and updates.

Policy Enforcement: Help enforce company safety policies and procedures, ensuring drivers and employees adhere to regulations.

Safety Audits: Participate in internal safety audits and inspections, ensuring compliance with safety standards and regulatory guidelines.

Education

Bachelor of Economics - Economics, Finance And Insurance

University of Tourism And Management
Skopje, Macedonia
09-2024

Skills

  • Strong Work Ethic
  • Sales expertise
  • Team member support
  • Warm and Friendly
  • Adaptable and Flexible
  • Problem-Solving
  • Time Management
  • Organizational Skills
  • Health and Safety Regulations
  • Self Motivation
  • Analytical Thinking
  • Active Listening

Certification

  • ServSafe Food Handler Certification - National Restaurant Association.

Languages

English
Professional Working
Macedonian
Native or Bilingual
Serbian
Full Professional
Bulgarian
Full Professional
Italian
Elementary

Timeline

Server

Pecorino Romao Italian Tuscan Cusine
05.2024 - 10.2024

Server & Hostess

JD's Bar&Resturant
05.2023 - 11.2023

Safety Assistant

A22 Trans
01.2023 - 04.2023
  • ServSafe Food Handler Certification - National Restaurant Association.

Bachelor of Economics - Economics, Finance And Insurance

University of Tourism And Management
Natalia Derovska