Natalia Ensor
Bremerton ,WA
Summary
Experienced candidate with passion for verifying safety and security of all individuals within area of responsibility. Hardworking individual with excellent eye for detail and in-depth knowledge of emergency situation protocols and procedures. Natural problem-solver with keen ability to relate to people of all ages and backgrounds.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Life Guard
Bremerton Family YMCA
12.2022 - Current
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Monitored safety of guests in and around swimming pool.
- Provided friendly customer service to guests and addressed concerns.
- Maintained a clean and safe facility, performing necessary cleaning tasks on a daily basis.
- Attentively monitored swimmers to identify distress.
- Responded to emergency situations in a timely, efficient manner.
- Prevented accidents through regular equipment inspections and maintenance.
- Handled incident reporting accurately and efficiently, documenting any occurrences that required intervention or assistance from lifeguard staff.
Lead Swim Instructor
Bremerton Family YMCA
01.2021 - Current
- Improved swim team results by providing targeted coaching for competitive swimmers in need of specialized training.
- Refined teaching skills through ongoing professional development opportunities such as workshops, conferences, and industry certifications.
- Demonstrated commitment to excellence by consistently receiving high satisfaction ratings from both students and parents alike.
- Collaborated with fellow instructors to create a cohesive learning environment and ensure consistent teaching methods across all classes.
Member Service Representative
Bremerton Family YMCA
12.2023 - 08.2024
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
- Responded to customer calls and emails to answer questions about products and services.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
- Verified customer identification and documentation for compliant transactions.
- Assisted members with account management, including updating personal information and setting up automated payments.
- Processed account transactions accurately, ensuring proper documentation and timely processing.
- Handled cash transactions securely, maintaining accurate cash drawer balances and preventing losses due to errors.
Education
High School Diploma -
Bremerton Highschool
Bremerton, WA06.2024
Skills
Strong communicator
Lifeguard certification
Effective problem-solver
Leadership Qualities
Patience and Empathy
CPR and AED Training
Complex Problem-Solving
Issue Resolution
Active Listening
Accomplishments
- Consistently achieve deadlines and optimize workflow through efficient team collaboration.
- Awarded Employee of the Month in January 2024.
Certification
- Basic Life Support (BLS) Certification - American Heart Association.
- CPR/AED for the Professional Rescuer - American Red Cross.
Timeline
Member Service Representative
Bremerton Family YMCA
12.2023 - 08.2024
Life Guard
Bremerton Family YMCA
12.2022 - Current
Lead Swim Instructor
Bremerton Family YMCA
01.2021 - Current
High School Diploma -
Bremerton Highschool