Natalia Garcia
Woodbridge,VA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Seeking opportunities to expand skills while facilitating company growth.
Overview
8
8
years of professional experience
Work History
Member Service Specialist
Method Gym
08.2023 - Current
- Responded to customer calls and emails to answer questions about products and services.
- Assisted members with correcting account, service, and system issues by educating on required forms and technical processes.
- Completed training and worked effectively under high-pressure client services environments.
- Kept administrative records current and accurate to promote efficiency and team effectiveness.
- Recommended specific products and services in alignment with individual needs, requirements and specifications.
- Generated leads through sales promotions and word-of-mouth.
- Reviewed stock counts and ordered items to control inventory.
- Demonstrated strong knowledge of all fitness equipment and explained to customers how to properly use each machine.
- Interacted well with customers to build connections and nurture relationships.
Office Administrator
Atlantic Duct Cleaning LLC.
03.2019 - 05.2023
- Formulated, prepared and issued bills to corresponding contractors and individual clients
- Processed and sent invoices, adjustments and credit memos to customers.
- Maintained accurate electronic and physical filing systems for accounting, finance, and HR data
- Managed quality communication, customer support, and product representation for each client
- Trained new hires on company policies and applications such as Quickbooks & ServiceMonster
- Reviewed documents and obtained additional information to complete accurate paperwork and avoid delays.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Entered data into spreadsheets, documents and databases with high accuracy rate.
- Transferred written information into databases to maintain consistent, accurate client records and project details.
- Interacted with customers by phone, email, or in-person to provide information.
Building & Lumbar Associate
Home Depot
03.2016 - 03.2019
- Assisted customers with questions, cutting boards, and locating products per company procedures
- Troubleshot customer complaints, merchandise returns, and processed damaged items
- Managed inventory orders and stock while maintaining accuracy
- Adhered to safety requirements by operating equipment and appropriately handling material.
- Gained independent working skills and guided and mentored less experienced team members.
Cashier
ROSS
10.2015 - 03.2016
- Administered all point of sale opening and closing procedures in accordance to company standards
- Assisted customers with questions to ensure customer satisfaction in a fast-paced retail environment
- Maintained inventory and ensured an organized, clean store by carrying out light cleaning and daily recovery
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Worked closely with front-end staff to assist customers.
- Learned roles of other departments to provide coverage and keep store operational.
- Operated cash register or POS system to receive payment by cash, check and credit card.
Education
High School Diploma -
Options For Youth-Victorville Charter High School
Hesperia05.2014
Skills
- Client Relations
- Member Relations
- Call Center Operations
- POS Transactions
- Invoice Preparation and Processing
- Administrative and Office Support
- Customer Service
- Microsoft Office
- Problem Solving
- Quickbooks
- ServiceMonster
- Critical Thinking
- First Aid/CPR
- Invoicing Proficiency
- Written and Verbal Communication
- Data Entry
- Documentation and Reporting
- Reliable and Punctual
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Member Service Specialist
Method Gym
08.2023 - Current
Office Administrator
Atlantic Duct Cleaning LLC.
03.2019 - 05.2023
Building & Lumbar Associate
Home Depot
03.2016 - 03.2019
Cashier
ROSS
10.2015 - 03.2016
High School Diploma -
Options For Youth-Victorville Charter High School
Similar Profiles
Ava DorseyAva Dorsey
Personal Trainer at Method GymPersonal Trainer at Method Gym
Keyla PortilloKeyla Portillo
Childcare Provider at Method GymChildcare Provider at Method Gym
Suriely MoralesSuriely Morales
Personal Trainer at Method Waldorf GymPersonal Trainer at Method Waldorf Gym
Kiet NguyenKiet Nguyen
Lease Contracting Officer/Realty Specialist at U.S. Department of AgricultureLease Contracting Officer/Realty Specialist at U.S. Department of Agriculture
Donald DeCarlo IIIDonald DeCarlo III
Cashier at Kroger MarkertplaceCashier at Kroger Markertplace