Natalia Gatson

• Developed systems and procedures to improve operational quality and team efficiency.
• Prepared documents for internal and external audits.
• Trained and guided team members to maintain high productivity and performance metrics.
• Trained new employees on proper protocols and customer service standards.
• Optimized costs to contribute to productivity, cost development and proficiency of central fulfillment operations.

• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Responded to customer calls and emails to answer questions about products and services.
• Utilized active listening skills to identify customer needs and provide appropriate solutions.
• Maintained and managed customer files and databases.
• Communicated with clients regarding account services, statements, and balances.
• Educated clients on account services and resolved client inquiries regarding statement information and account balances.

• Collaborate with lead engineers and management to ensure accurate pricing.
• Maintain pricing spreadsheets with frequent changes.

• Analyze purchase orders.

• Apply adjustments to both over and short payments. Research.
• Customer service via phone and email.
• Data Entry.
• Multitask between various systems throughout the day.
• Assist with other functions in the office when needed such as order entry and importing.

• Provided highest level of service and support to customers, closing agents and realtors.
• Reviewed mortgage documents for accuracy, which included title abstract and insurance forms.
• Communicated closely with inter-company staff members to promote quick and effective loan workflow.
• Prepared all paperwork for loan package and arranged final closing meeting.
• Reviewed loan files and updated to match current standards.
• Explained different types of loans pertaining to client situations.
• Worked with underwriters to fix application problems and resolve issues.
• Communicated with clients, processing teams and other third parties to achieve prompt loan closings.

• Provided highest level of service and support to customers, closing agents and realtors.
• Reviewed mortgage documents for accuracy, which included title abstract and insurance forms.
• Communicated closely with inter-company staff members to promote quick and effective loan workflow.
• Prepared all paperwork for loan package and arranged final closing meeting.
• Communicated with clients, processing teams and other third parties to achieve prompt loan closings.
• Worked with underwriters to fix application problems and resolve issues.
• Assisted clients in selecting correct loan product and terms to meet needs and financial goals.