Natalia Gomez
Exton,PA
Summary
Risk and Fraud Specialist with extensive experience in developing and executing strategies for fraud detection and anti-money laundering (AML). Demonstrated success in risk assessment, compliance enforcement, and leveraging data analytics to combat financial crime. Skilled in team collaboration to strengthen organizational security and adapt to evolving regulatory landscapes.
Overview
8
8
years of professional experience
1
1
Certification
Work History
E-commerce Fraud Prevention Specialist
Mybookie
San Jose, Costa Rica
09.2021 - 02.2024
- Monitored customer accounts for unusual behavior or irregularities that may indicate fraudulent activity.
- Provided recommendations for improvements in existing processes to reduce the risk of future fraud incidents.
- Conducted research on new trends in credit card fraud and implemented preventive measures accordingly.
- Recommended changes in security protocols based on findings from investigations.
- Investigated cases of suspected identity theft or credit card fraud.
- Maintained a database of customer information for ACH transactions.
- Documented investigative findings in reports.
Bilingual CSR
Mybookie
San Jose, Costa Rica
06.2021 - 09.2021
- Provided frontline customer support by handling incoming calls and emails efficiently.
- Researched discrepancies to prevent key account losses and rectify issues promptly.
- Resolved customer concerns utilizing strong problem-solving skills in a timely manner.
Compliance Officer Assistant
Coopebanpo
San Jose, Costa Rica
03.2016 - 06.2021
- Created and managed action plans to mitigate audit discoveries and compliance concerns.
- Reviewed documents for accuracy, completeness, and regulatory compliance.
- Identified areas where additional training is needed among staff members regarding legal or regulatory matters.
- Ensured that all AML and KYC policies are properly implemented across the organization.
- Monitored accounts for changes in activity that could indicate fraud or suspicious behavior.
- Updated client profiles with relevant KYC information.
- Assisted in the investigation of fraudulent transactions and related activities.
- Collected and reviewed data to identify potential compliance issues requiring further review.
Education
Bachelor of Science - Economics
Universidad Nacional De Costa Rica
Costa Rica08-2018
Certificate - Certified Anti Money Laundering Specialist
Fundepos
San Jose08-2019
Skills
- Risk management
- Fraud detection
- KYC compliance
- AML compliance
- Problem-solving abilities
- Bank Secrecy Act
- Attention to detail
- Time management
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
French
Native/ Bilingual
Italian
Professional
Portuguese
Limited
Certification
- Project Planning
- Agile Project Management
- Leadership
Timeline
E-commerce Fraud Prevention Specialist
Mybookie
09.2021 - 02.2024
Bilingual CSR
Mybookie
06.2021 - 09.2021
Compliance Officer Assistant
Coopebanpo
03.2016 - 06.2021
Bachelor of Science - Economics
Universidad Nacional De Costa Rica
Certificate - Certified Anti Money Laundering Specialist
Fundepos
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