Wendy Carter

• Monitoring and Analysis Continuous review of accounts and transactions and documentation to identify suspicious activity early.
• Verify the accuracy of the fraud incidents by conducting a thorough review across all transactions types, including P2P,ACH and those within the IDT/P2P queue.
• Prompt investigation of potential fraud, and quick action to minimize financial losses.
• Collaborated with cross-functional teams to enhance operational workflows.

HQ Fraud Prevention and Detection Payments team

• Experience in Zelle ,hub helpdesk tickets.
• Analyzed transaction data to identify patterns indicative of fraudulent activity.
• Conducted investigations into suspicious account activities and prepared detailed reports.
• Employed fraud detection software to monitor and identify high-risk transactions.
• Developed and maintained comprehensive documentation of investigation processes and findings.
• Evaluated customer data to identify and prevent fraudulent activities.
• Increased accuracy in identifying fraudulent transactions by utilizing advanced data analytics techniques and software tools.
• Enhanced detection capabilities for potential fraudulent activities through regular review of account transactions and patterns.
• Analyzed transaction data to identify suspicious activities and potential fraud cases.
• Conducted thorough investigations utilizing advanced fraud detection tools and methodologies.

• Processed customer transactions accurately and efficiently in high-volume environment.
• Delivered exceptional customer service, resolving inquiries and concerns promptly.
• Maintained cash drawer integrity through diligent balancing and reconciliation practices.
• Educated customers on banking products and services to promote financial literacy.
• Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
• Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
• Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.

• Executed cash and coin deposits with precision, ensuring security and accuracy.
• Conducted regular inventory audits to maintain accurate stock levels and minimize discrepancies.
• Collaborated with team members to enhance workflow efficiency and optimize logistics operations.
• Utilized advanced tracking systems to monitor cash movement and ensure timely deliveries.
• Processed, verified and reconciled inbound and outbound currency transactions.
• Contributed to loss prevention efforts by identifying discrepancies in deposits and communicating findings with appropriate parties.
• Expedited the sorting and counting process through proper utilization of high-speed currency machines.
• Ensured accurate documentation, maintaining detailed records of all transactions during the shift.

• Developed engaging lesson plans to foster cognitive and emotional growth in toddlers.
• Implemented daily activities promoting social skills and creative expression among children.
• Collaborated with parents to monitor developmental milestones and address concerns.
• Designed safe play environments ensuring compliance with health and safety regulations.
• Evaluated children's progress through observation, adjusting teaching methods accordingly.
• Assisted in maintaining a clean, organized classroom that met required health and safety standards according to state regulations.
• Provided structured daily routines that balanced physical activity, cognitive development, social-emotional growth, and rest periods.