Brittany Cosby
Temple Terrace
Summary
Professional with strong background in handling and analyzing fraudulent activities, prepared to make impact in this role. Skilled in risk assessment, data analysis, and problem-solving. Focused on teamwork and achieving measurable results, adapting swiftly to changing needs. Reliable and collaborative, with keen eye for detail and proactive approach to fraud prevention.
Overview
14
14
years of professional experience
Work History
Fraud Prevention and Detection Specialist
USAA Federal Savings Bank
10.2024 - Current
- Investigate and research potential abuse of system controls and communicate root cause findings
- Implemented fraud prevention measures to safeguard the bank's assets and protect customer information.
- Reviewed and updated fraud prevention policies and protocols to adapt to evolving fraud tactics.
- Maintained up-to-date knowledge of regulations related to fraud prevention, ensuring compliance with relevant laws and guidelines.
Credit Card Collection Specialist
JPMorgan Chase
01.2024 - 10.2024
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Negotiated payment plans with customers, prioritizing account resolution and maintaining professionalism throughout interactions.
- Reduced delinquency rates by implementing effective collection strategies tailored to individual clients.
- Verified compliance with relevant laws, regulations and best practices related to customer account management.
Fraud Claims Representative
Bank of America
05.2022 - 11.2023
- Maintained compliance with industry regulations by adhering to established procedures and guidelines in claims handling.
- Collect and analyze large volumes of financial data for potential fraud
- Recognize patterns of fraud and suggest new methods of detection, mitigation, and prevention
- Performs complex fraud investigations derived from escalated fraud alerts and other various sources, such as branch personnel or law enforcement
- Expert understanding of fraud and money laundering methods employed by fraudsters (e.g. fraudulent account openings, account takeover, identity theft)
- Awareness of emerging/evolving fraud trends and fraudster behavior
Customer Service Coordinator
Verizon Wireless
03.2018 - 10.2021
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assist large volume of customers via phone and chat with complex billing and technical support issues
- Leveraged strong product knowledge to educate customers about available options and assist them in making informed purchasing decisions.
Dispatcher
Terminix
01.2013 - 10.2017
- Communicated with drivers and personnel to coordinate timely delivery of goods and services
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
- Tracked delivery progress to identify possible delays and provide real-time updates to customers.
- Trained new dispatchers on company protocols, contributing to a well-prepared team of professionals.
- Reduced errors in dispatch logs by implementing a thorough double-check system for all entries.
Office Coordinator
Lakeshore Villas
01.2011 - 01.2013
- Provided administrative support to staff members, assisting with daily tasks as needed to promote productivity across the organization.
- Assist with scheduling patient transportation and follow up physician appointments
- Ensured timely completion of projects by monitoring progress and facilitating collaboration among team members.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
Education
High School Diploma -
Hillsborough High
06.2010
Skills
- Data entry proficiency
- Account Management
- Written and oral communications
- Attention to detail
- Dispute resolution
- Customer engagement
- Research and due diligence
- Strong negotiation skills
- Proficiency in Microsoft Word and Microsoft Excel
Education
Tampa, FL
Contact
Temple Terrace, FL 33637
Timeline
Fraud Prevention and Detection Specialist
USAA Federal Savings Bank
10.2024 - Current
Credit Card Collection Specialist
JPMorgan Chase
01.2024 - 10.2024
Fraud Claims Representative
Bank of America
05.2022 - 11.2023
Customer Service Coordinator
Verizon Wireless
03.2018 - 10.2021
Dispatcher
Terminix
01.2013 - 10.2017
Office Coordinator
Lakeshore Villas
01.2011 - 01.2013
High School Diploma -
Hillsborough High
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