Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

John Caicedo

San Antonio,TX

Summary

Disciplined and service-oriented professional with 6 years of experience as a Military Police Officer in the Texas Army National Guard, combined with a strong background in customer service and sales. Proven ability to remain calm under pressure, lead by example, and build trust with clients and team members alike. Adept at problem-solving, conflict resolution, and delivering results in fast-paced, high-stakes environments. Seeking to leverage leadership, communication, and operational skills in a civilian role that values integrity, reliability, and client-focused service.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Customer Service/Sales Associate

USAA Federal Savings Bank
01.2025 - Current
  • Communicated complex product and service information clearly and professionally—skills directly applied when explaining electrical issues to clients or supervisors.
  • Delivered high-quality service that consistently exceeded customer expectations, earning a 97.6% satisfaction rate; now brings that same client-first approach to electrical work..
  • Quickly identified customer problems and offered solutions, developing diagnostic thinking useful in electrical troubleshooting.

Sales Consultant

Cavender Toyota
04.2024 - 01.2025
  • Effectively communicated 100% of product features, advantages, and benefits to customers.
  • Maintained update on the latest technologies on the vehicles to demonstrate to customers.
  • Analyzed customer needs and interests, determining appropriate products to ensure customer satisfaction.
  • Responsible for negotiating on behalf of the dealership to earned new business and produced customer satisfaction.

Military Police

United States Army National Guard
04.2018 - 04.2024
  • Participated in joint operations with federal and state law enforcement agency's that insured the safety of more than 500,000 people.
  • Enforced safety protocols and responded to emergencies under pressure
  • Operated in dynamic, fast-paced environments with a strong emphasis on discipline, time management, and teamwork
  • Organized and conducted training exercises to ensure compliance with established policies, regulations, and procedures.

Education

Licensed Apprentice Electrician - Electrical

Southern Careers Institute
TX
07-2025

Some College - Computer Science

Northwest Vista Community College
San Antonio
05.2020

Skills

  • Communication
  • Problem Solving
  • Adaptability To Change
  • Critical Thinking
  • Leadership
  • Integrity
  • Active Listening

Certification

  • Commercial/Residential Electrical Training - 6 months will also graduate with over 650 TDLR hours towards my license
  • Licensed Apprentice Electrician - 6 months
  • OSHA 10 Certification

Timeline

Customer Service/Sales Associate

USAA Federal Savings Bank
01.2025 - Current

Sales Consultant

Cavender Toyota
04.2024 - 01.2025

Military Police

United States Army National Guard
04.2018 - 04.2024

Licensed Apprentice Electrician - Electrical

Southern Careers Institute

Some College - Computer Science

Northwest Vista Community College

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