Mala Johnson
Farmington,MI
Summary
Ambitious sales professional with over 1 1/2 years' experience providing excellent customer service, contributing to the success of the retail environment. Proficient in Microsoft word, excel, operating cash register and point of sale systems. Strong interpersonal skills with the ability to work collaboratively in a team environment.
Overview
2
2
years of professional experience
Work History
Customer Service/Sales Associate
Alexander True Value Hardware
04.2024 - 12.2025
- Transaction Management: Process cash, credit and debit transactions using a cash register or point of sale system. Ensure all transactions all recorded correctly.
- Customer Service: Answering phones interact with customers in a friendly and professional manner, addressing inquiries and resolving issues to enhance customer satisfaction.
- Problem Solving: Handle returns, exchanges, and customer complaints efficiently to ensure a positive shopping experience.
- Sales Support: Assist in maintaining product displays, restocking items and promoting sales and special offers to customers.
Education
High School Diploma -
Farmington High School
Some College (No Degree) - Business Administration And Management
Oakland Community College
Farmington Hills, MISkills
- Customer service
- Inventory management
- Customer relationship management
- Conflict resolution
- Data entry accuracy
- Team collaboration
- Effective communication
- Problem solving
- Attention to detail
- Time management
- Adaptability
- Excellent people skills
- Friendly and outgoing
- Teamwork and collaboration
- Retail loss prevention
- Inventory control
- Service oriented
- Calm demeanor
- Verbal and written communication
- Fraud detection
- Cash handling
- Inventory tracking
- Professional demeanor
- Goal oriented
- Problem-solving
- Outgoing personality
- Money handling
- Stocking and receiving
- Cash handling accuracy
- Meeting deadlines
- Reliable and punctual
- Listening skills
Timeline
Customer Service/Sales Associate
Alexander True Value Hardware
04.2024 - 12.2025
High School Diploma -
Farmington High School
Some College (No Degree) - Business Administration And Management
Oakland Community College