CHARLOTTE WRIGHT
Stretchlab Lincoln
Pawtucket,RI
12
years of professional experience
Detail-oriented professional with experience in client coordination, data management, and workflow support in a fast-paced hospitality environment. Skilled in maintaining accurate records, coordinating requests, facilitating timely communication, and resolving issues efficiently. Brings strong organizational, problem-solving, and interpersonal skills to support efficient operations and positive patient experiences in a healthcare setting.
Work History
Customer Service/Sales Associate
6 Months- Conducted intake assessments to better address their needs and goals for care
- Managed lead follow-up, converting inquiries into booked intro appointments and recurring visits.
- Educated prospects on assisted stretching health benefits, pricing options, and membership value.
- Maintained accurate CRM records for prospects, follow-ups, and clients.
- Resolved client concerns promptly, preserving satisfaction and supporting member retention.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
VIP Director
4 Years 4 Months- Consulted on nightclub operations to ensure optimal productivity
- Organized transportation logistics for high-profile guests, guaranteeing punctuality and comfort throughout their stay.
- Implemented effective communication strategies, fostering a positive atmosphere among team members and promoting efficient problemsolving.
- Maintained accurate communication by phone and email with guests, drivers, and internal teams.
- Tracked daily VIP activity in office systems to support reporting and scheduling accuracy.
Executive Assistant to the General Manager
3 Years 6 Months- Providing administrative and clerical support for executive office for all outlets; ranging from receiving and sorting mail, ordering supplies.
- Managed GM calendar, prioritizing meetings, deadlines, and travel arrangements.
- Anticipated executive needs and handled urgent priorities with discretion and professionalism.
- Calibrated reservations systems to ensure flow of service and polished client/guest information and profiles.
VIP Director / Head of Client Relations
2 Years- Served as the dedicated single point of contact for high-profile clients and and VIP hotel guests.
- Managed end-to-end luxury lifestyle management and hyper-personalized requests.
- Kept detailed records on every client or guest and updated their records accordingly.
- Resolved escalated guest and staff issues quickly, protecting service standards and team performance.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Directed daily venue operations, aligning staffing, service flow, and guest experience with business priorities.
Education
- Workforce Development
- Earned a Certification of Completion from the Community College of Rhode Island, gaining foundational knowledge in Healthcare Technology, Health Insurance, Healthcare Ethics and Law, infection prevention, Medical Terminology, Medical Office Finance Operations, and HIPAA Compliance.
- Completed work readiness training in professionalism, professional writing, time management, healthcare communication, and accountability.
GED
Skills
Restaurant Reservations systems
Microsoft Office Suite
Mac OS X
Windows
Data entry
Customer service
Customer needs assessment
High-volume call handling
Phone etiquette
Email correspondence
Data entry
Scheduling
Calendar Management
Time management
Problem-solving
Customer complaint resolution
Active listening
Empathy and patience
HIPAA Compliance
Insurance Recognition
Medical Terminology
Timeline
Customer Service/Sales Associate
Stretchlab Lincoln
02.2026 - 08.2026Read More
VIP Director
Gala Nightclub
01.2021 - 05.2025Read More
Executive Assistant to the General Manager
The NoMad Hotel Los Angeles
09.2016 - 03.2020Read More
VIP Director / Head of Client Relations
The Miami Beach EDITION
08.2014 - 08.2016Read More
Brown University Health
from Workforce Development
Read More
Miami Dade College
GED
Read More