Hi, I’m
REBEKA TORRES
Spring Hill,FL
Summary
Committed and hardworking individual with a background in transaction processing and customer assistance. I am dedicated to resolving issues, answering customer inquiries, and efficiently handling transactions. With strong problem-solving skills and a focus on providing excellent customer service, I aim to consistently build my credibility and gain further experience in the field. I am eager to contribute to a team and enhance customer satisfaction.
Overview
4
years of professional experience
Work History
JCPenneySpring Hill, FL
Customer Service/Sales Associate
05.2021 - 02.2022
Job overview
- Implementing persuasive business skills to apply customers to get credit cards
- Successfully applying 140 new customers for credit card applications within the first 6 months upon hiring
- Provide customers with excellent, friendly, customer service when needed.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Answered questions about store policies and addressed customer concerns
- Helped customers complete purchases, locate items and join reward programs.
- Answered incoming telephone calls to provide store, products and services information.
- Built and maintained relationships with peers and upper management to drive team success.
A Cup of OrganicDade City, FL
Customer Service/Sales Associate
06.2018 - 12.2020
Job overview
- Effectively solved customer challenges with a positive attitude
- Maintained quality control for all food and drink items
- Prepared food and drink items while upholding a sanitary environment
- Handled cash and credit card transactions to include payments, refunds, and closing of register
- Adequately served customers coffee drinks in a fast-paced time while maintaining quality preparation
- Made it my priority to sell large amounts of coffee products to customers within a given time frame
- Managed ‘A Cup of Organic' Instagram account to endorse more marketing and advertising for the company
- Was held accountable for counting the register and taking out daily cash deposits.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Trained new team members in cash register operation, stock procedures and customer services.
Education
Hillsborough Community College
Associate of Arts from Business Administration & Marketing
12.2022
Torchbearers Christian Academy
High School Diploma
05.2019
University Overview
Competed in a regional and international competition where I participated in various performances. My team and I placed in the top ten for four performances, Was awarded a certificate of excellence for maintaining reputable attendance, grades, and behavior Was trusted to be a teacher assistant. This task involved assisting younger students in all their subjects as needed
Awarded Valedictorian of Class 2019
Skills
- Customer assistance
- Stocking and Replenishing
- POS Systems
- Point of Sale Knowledge
- Cash Drawer Management
- Refund Handling
- Sales expertise
- Money handling
- Refunds and exchanges
- Order taking
- Cash register systems
- Coaching and mentoring
- Staff Training
- Flexible Schedule
- Time Management
- Problem-Solving
Accomplishments
- Trained and mentored 3 employees.
- Creative Problem Solving: - Resolved product issue through consumer testing.
- Achieved 140+ credit card applications at JCPenney.
- Collaborated with team of 3 in the development of A Cup of Organic's Marketing plan for the year.
- Hardworking Sales Associate committed to driving high sales in both slow and busy shifts.
- Organized and patient individual polished in handling customer complaints and replenishing stock.
- Flexible and outgoing team player commended for demonstrating honesty and integrity with customers, team members and supervisors.
Timeline
Customer Service/Sales Associate
JCPenney
05.2021 - 02.2022
Customer Service/Sales Associate
A Cup of Organic
06.2018 - 12.2020
Hillsborough Community College
Associate of Arts from Business Administration & Marketing
Torchbearers Christian Academy
High School Diploma
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