Chelsea Battle
Cincinnati,OH
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Looking for a remote position to be able to work from home. My sales experience from 2020 to 2023 was all done remotely, customer service and sales for my family-owned business which was recently sold the end of last year.
Overview
6
6
years of professional experience
Work History
Customer Service/Sales Associate
Unker's Multi-purpose Therapeutic Products
Cincinnati, Ohio
09.2020 - 12.2023
- Provided accurate information about products, prices and services.
- Assisted customers with product selection, sizing and styling.
- Maintained up-to-date knowledge of store merchandise and policies.
- Built relationships with customers to encourage repeat business.
- Handled customer complaints in a professional manner.
- Upsold additional items based on customer interests and needs.
- Answered incoming telephone calls to provide store, products and services information.
- Engaged customers in friendly, professional dialogue to determine needs.
- Helped customers find specific products, answered questions and offered product advice.
Customer Service/Dog Daycare Attendant
Red Dog Pet Resort & Spa
Mason, Ohio
05.2018 - 05.2020
- Greeted customers and their pets upon arrival, ensuring all paperwork was completed accurately.
- Conducted daily health checks on all animals, noting any changes in behavior or physical condition and reported to management.
- Provided routine care for dogs such as feeding, walking, bathing, brushing and playing with them.
- Monitored dog interactions to ensure safety of both animals and humans.
- Assisted clients with selecting appropriate products for their pet's needs.
- Provided detailed instructions to owners regarding proper care of their pets after leaving the facility.
- Displayed patience and understanding when dealing with difficult or aggressive behaviors from canines.
- Maintained professional working relationships with co-workers by communicating effectively.
- Participated in team meetings to discuss strategies for providing quality services to clients.
Education
High School Diploma -
Colerain High School
Cincinnati05-2014
Skills
- Client Account Management
- Order Processing
- Product Sales
- Customer Needs Assessment
- Product Promotions
- Multi-tasking strength
- Listening Skills
- Service-oriented
- Outgoing Personality
- Professional Demeanor
- Problem-Solving
- Customer Service
References
References available upon request.
Timeline
Customer Service/Sales Associate
Unker's Multi-purpose Therapeutic Products
09.2020 - 12.2023
Customer Service/Dog Daycare Attendant
Red Dog Pet Resort & Spa
05.2018 - 05.2020
High School Diploma -
Colerain High School
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