Natalia Gonzalez
Overland Park,KS
Summary
Dynamic Operations Manager with a proven track record at Skate City Legends, enhancing customer satisfaction and optimizing inventory control. Excelled in strategic planning and employee motivation, significantly reducing miscommunications and improving operational efficiency. Skilled in decision-making and customer service, adept at fostering professional growth and ensuring the highest quality standards.
Overview
4
4
years of professional experience
Work History
Manager of Operations
Skate City Legends
04.2021 - 05.2025
- Established positive and effective communication among unit staff, reducing miscommunications, and missed deadlines.
- Managed daily operations, ensuring smooth workflow and timely completion of tasks.
- Oversaw facility maintenance activities to ensure optimal performance of equipment.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Improved customer satisfaction ratings by ensuring prompt resolution of issues and concerns.
- Optimized inventory control procedures to minimize stockouts and excess inventory levels.
- Organized/ Directed private events and funraisers
- Evaluated employee performance regularly, promoting professional growth.
Education
High School Diploma -
J.C Harmon
Kansas City, KS05.2022
Skills
- Decision-making
- Customer service
- Quality assurance
- Strategic planning
- Operations management
- Schedule management
- Inventory control
- Delegation
- Employee motivation
- Customer retention
- Assignment delegation
- Time management
- Public speaking
- Documentation and reporting
- Emergency response
Languages
Spanish
Native or Bilingual
Refrence
Kyle Vicory
- General Manger
- Skate City Legends
- 9800 W 62nd Ter Merriam, KS 66203
- (913)-262-0711
- kylevicory85@gmail.com
Kyle Vicory was my General manager from 2022-2025, we worked operations and customer service.
Jon Ingrum
- Owner of Skate City Legends
- Skate City
- (913)-888-6668
- skatecitywest@gmail.com
Jon Ingrum was my former employer from 2021-2025. I worked operations, employee management and customer service.
Timeline
Manager of Operations
Skate City Legends
04.2021 - 05.2025
High School Diploma -
J.C Harmon
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