Natalia Guzman
Burleson
Summary
Professional with extensive experience in retail industry, specializing in personalized shopping services. Excel at identifying client needs, building strong relationships, and delivering customized solutions. Proven track record of collaborating effectively within teams and adapting to dynamic environments. Skilled in client communication, product knowledge, and inventory management, consistently achieving high customer satisfaction and sales targets.
Overview
5
5
years of professional experience
Work History
Personal Shopper/Fulfillment
Sam’s Club
Burleson, TX
08.2024 - Current
- Managed digital order fulfillment by reviewing orders, selecting and scanning merchandise, staging and securing orders for pickup, and addressing out-of-stock items to maintain customer satisfaction
- Provided member experience by addressing needs, helping locate merchandise, assisting with purchasing decisions, resolving issues, and promoting company services.
- Maintained facility safety by following safety standards, conducting routine safety checks, properly handling hazardous materials, and reporting safety concerns to management
- Handles merchandise and supplies by moving, lifting, carrying, and placing items weighing up to 50 pounds without assistance
- Performs tasks involving precise manipulation of objects of various sizes and weights, demonstrating strong fine motor skills and eye coordination
- Prepares and maintains documents, reports, and records using a computer system, paper, or pencil
Sales Associate
Conn’s Homeplus
Burleson, Texas
03.2024 - 06.2024
- Greeted customers and demonstrated excellent customer service skills
- Created and updated customer profile records
- Helped customers select products, answer questions, and share product knowledge
- Processed Purchases
- Introduced new products and promotions, and educated customers about advertising
Cashier
Rudy’s BBQ
Burleson, TX
02.2021 - 04.2024
- Greeted guests authentically and interacted in a way to create an inclusive and hospitable experience
- Assisted customers with sales transactions accurately and efficiently, including cash and credit cards
- Maintained the cleanliness and order of checkout areas on an hourly basis
- Prepared foods, bag, tray orders, and drinks according to company guidelines
- Followed food safety procedures closely to adhere to state policies and regulations
Education
High School -
Burleson High School
05-2023
Skills
- Communication skills
- Maintenance
- Sales
- Transliterator
- Customer Service: focuses on customer needs and delivers results
- Maintain integrity by consistently acting with honesty, fairness, and transparency
- Upbeat and outgoing attitude
LANGUAGES
Fluent in Spanish
Timeline
Personal Shopper/Fulfillment
Sam’s Club
08.2024 - Current
Sales Associate
Conn’s Homeplus
03.2024 - 06.2024
Cashier
Rudy’s BBQ
02.2021 - 04.2024
High School -
Burleson High School