Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

NATALIA HART

Colorado Springs,CO

Summary

Dedicated and compassionate Social Services Professional with a Bachelor's degree in Social Work and 2 years of experience in social service settings. Adept at assisting in planning, organizing, implementing, evaluating, and directing social service programs to ensure the emotional and social needs of residents are met. Seeking a challenging role where I can utilize my skills and experience to make a positive impact on the lives of residents.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Patient Representative

UCHealth Memorial Hospital Central
06.2024 - Current
  • Communicates, mediates, investigates, and documents patient and guest complaints/grievances, ensuring timely and satisfactory resolutions.
  • Explains policies, procedures, and regulatory standards related to patient complaints and experiences.
  • Analyzes complaint data and reports findings to relevant committees and leadership.
  • Engages in process improvement initiatives to enhance the patient and family experience.

Social Caseworker

Department of Human Services
05.2023 - 06.2024
  • Conducted client, family, and group interviews to assess situations and identify needs, implementing tailored services accordingly
  • Collaborated effectively with multidisciplinary teams to plan and coordinate comprehensive care plans for clients
  • Maintained accurate and detailed documentation of client progress and activities, adhering to agency policies and procedures
  • Assisted clients in establishing realistic goals aimed at promoting positive change and personal development
  • Fostered strong and trusting relationships with clients, families, and groups through attentive communication and personalized service delivery
  • Demonstrated commitment to maintaining confidentiality and respect for client privacy throughout the assessment and service implementation process.

Licensed Insurance Sales Professional

United Services Automobile Association
01.2020 - 01.2022
  • Conducted thorough assessments of individual member insurance needs, ensuring the safeguarding of their financial security
  • Coordinated appointments and scheduling to ensure timely and efficient client consultations and follow-ups
  • Demonstrated commitment to maintaining confidentiality and respect for client privacy throughout the assessment and service implementation process.

Wireless specialist

T-mobile
01.2018 - 01.2019
  • Achieved and exceeded sales targets, driving revenue growth
  • Identified and recommended products based on customer needs, enhancing satisfaction and loyalty
  • Cultivated strong customer relationships, fostering repeat business
  • Proficiently managed transactions and troubleshooted technical issues.

Education

Bachelor of Arts - Human Services

University of Colorado Colorado Springs
05.2020

Highschool Diploma -

Doherty Highschool
05.2014

Skills

  • Strong understanding of federal, state, and local regulations governing social services in healthcare settings
  • Excellent communication and interpersonal skills
  • Ability to make independent decisions and exercise sound judgment
  • Knowledgeable about community resources and support services

Certification

  • Licensed Social Caseworker
  • Licensed Insurance Sales Professional
  • CPR Certified

References

  • Jenny McElwain, Case Worker, Department of Human Services, (720) 385-7768
  • Julia Cabanillas, Regional Manager, USAA, (310) 614-2641
  • Kat Naranjo, Store Manager, T-Mobile, (313) 941-9015

Timeline

Patient Representative

UCHealth Memorial Hospital Central
06.2024 - Current

Social Caseworker

Department of Human Services
05.2023 - 06.2024

Licensed Insurance Sales Professional

United Services Automobile Association
01.2020 - 01.2022

Wireless specialist

T-mobile
01.2018 - 01.2019

Highschool Diploma -

Doherty Highschool
  • Licensed Social Caseworker
  • Licensed Insurance Sales Professional
  • CPR Certified

Bachelor of Arts - Human Services

University of Colorado Colorado Springs
NATALIA HART