Summary
Overview
Work History
Education
Skills
Technology Proficiencies
Certification
Languages
Timeline
Generic

NATALIA HEREDIA

Lauderhill,FL

Summary

Motivated Customer Experience Specialist, with 5+ years of work experience. Aiming to leverage a proven knowledge of effective communication, customer satisfaction, relationship management, and conflict resolution skills to successfully fill the role at your company. I've previously supervised teams of up to 7 people and can adapt to being in a collaborative team or independent position. Frequently praised as result-oriented by peers, I can be relied upon to help your company achieve its goals.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Bilingual Licensed Health Insurance Agent

TTEC
06.2023 - 12.2023
  • Performed needs analysis to obtain information required to make appropriate health insurance product recommendations.
  • Developed a keen eye for detail when reviewing policy documents and customer information.
  • Maintained up-to-date knowledge of industry trends and regulatory changes, providing accurate advice to clients and staying ahead of competitors.

Licensed Auto & Billing Representative

Foundever
09.2022 - 06.2023
  • Acted as Customer Contact Specialist and counseled clients on billing concerns, coverage options, and policy changes relating to auto and liability insurance.
  • Recognized for exceeding team goals in regards to average call handle time and customer satisfaction, including generating new leads on 5% of incoming calls.
  • Built and solidified new and pre-existing relationships with clientele.
  • Received incoming information and entered into database system.
  • Enhanced client satisfaction with prompt resolution of billing inquiries and disputes.

Sales Support Associate

Coach Outlet
08.2021 - 09.2022
  • Exercised verbal communication skills, comprehensive product knowledge and understanding of customer base to help sell products and process sales transactions.
  • Developed strong rapport with customers and created positive impression of business.
  • Worked to meet or exceed special targets for email registrations, confirmed RSVP's for special store events, and specific product promotions.
  • Oriented towards serving others and providing a satisfactory experience to keep customers coming back.
  • Packing and shipping up to 100 online orders (in a day) from store, as well as processing and organizing incoming shipment.

Server

Blue Ginger
05.2021 - 08.2021
  • Tailored communication styles to meet needs of diverse customers.
  • Learned to remain detail oriented and while balancing quality and quantity in a fast paced environment.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.

Shift Leader Hospitality

Pei Wei Asian Diner
06.2018 - 11.2020
  • Provided leadership and organizational skills to help keep the team and restaurant working efficiently.
  • Coordinated team of up to 7 staff members and maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
  • Addressed guest concerns and resolved all issues to guests' satisfaction.
  • Observed packing operations to verify conformance to specifications.
  • Performed cash handling activities, secured nightly bank deposits and locked up at end of the night.

Education

Associate of Science - Currently Pursuing

Broward College
Fort Lauderdale, FL

Skills

  • Conflict Resolution
  • Detail-oriented
  • Customer Service
  • Leadership
  • Organizational Skills
  • Adaptability
  • Time Management
  • Team Collaboration
  • Regulatory Compliance
  • Data Entry
  • Effective Communication
  • Policy analysis

Technology Proficiencies

  • Microsoft Suite, Microsoft Teams, Excel, Avaya, Humanify, Salesforce, Logic Pro X DAW

Certification

  • Health Insurance License (0240)
  • Personal Lines License (2044)

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Bilingual Licensed Health Insurance Agent

TTEC
06.2023 - 12.2023

Licensed Auto & Billing Representative

Foundever
09.2022 - 06.2023

Sales Support Associate

Coach Outlet
08.2021 - 09.2022

Server

Blue Ginger
05.2021 - 08.2021

Shift Leader Hospitality

Pei Wei Asian Diner
06.2018 - 11.2020

Associate of Science - Currently Pursuing

Broward College
NATALIA HEREDIA