Natalia Jones
Dallas,TX
Summary
Dynamic luxury retail manager with extensive experience overseeing multi-million dollar operations and driving team performance to achieve exceptional results. Expertise in leveraging independent decision-making skills to enhance operational efficiency and elevate customer satisfaction. Proven track record of fostering a collaborative environment that motivates teams to exceed sales targets and deliver outstanding service. Committed to implementing innovative strategies that contribute to sustained business growth and brand excellence.
Overview
25
25
years of professional experience
Work History
Store Manager
Yves Delorme Paris, Inc.
Highland Park, Dallas, TX
12.2016 - Current
- Increased store sales 23% annually by focusing on attaining new clients while growing existing clients dollar spend.
- Implemented comprehensive system to track client order status.
- Developed relationships with local marketing outlets to expand location visibility.
- Managed daily operations, ensuring optimal store performance and customer satisfaction.
- Trained and mentored staff, fostering a collaborative work environment.
- Assisted with hiring, training and mentoring new staff members. This also included onboarding managers for other locations.
Department Manager
Saks Fifth Avenue
Dallas, TX
09.2001 - 07.2007
- Awarded Best New Hire
- Managed multiple departments simultaneously utilizing time management and proper task delegation.
- Recruited, hired and trained staff members
- Traveled to NYC for product selection and vendor presentations
- Oversaw visual merchandising standards, creating an inviting shopping experience for customers.
- Analyzed sales data to identify trends, adjusting merchandising tactics accordingly.
- Completed point of sale opening and closing procedures.
Prada Product Specialist
Neiman Marcus, Prada Specialist, North Park Dallas.
North Park Mall, Dallas, TX
08.2007 - 10.2010
- Led storewide and department product knowledge meetings
- Earned recognition as a top performer for exceeding target goals
- Directly communicated with the buying office to assess growth opportunities.
- Traveled to NYC for product selection and vendor presentations
- Assisted clients with product selection and provided detailed knowledge of Prada collections.
- Collaborated with team members to develop promotional strategies that increased brand visibility.
- Implemented visual merchandising standards to enhance the shopping experience and drive sales performance.
Sales Supervisor
Club Monaco, Supervisor
Dallas, TX
04.2012 - 08.2016
- Supervised store opening and closing procedures.
- Executed monthly store visual presentations.
- Successfully led teams to transition new and closing locations in Dallas, Texas and Montreal, Canada.
- Established staff schedules, ensuring adequate coverage during peak business hours.
- Answered product questions and assisted customers in selection and checkout.
- Streamlined checkout process, reducing customer wait times and boosting satisfaction.
Education
Associates Degree of Art -
Art Institute of Dallas
Art History Studies
Brookhaven College
Skills
- Customer service
- Problem-solving
- Customer relations
- Employee training
- Multitasking and organization
- Store operations
- Training and mentoring
- Store opening and closing
- Team leadership
Timeline
Store Manager
Yves Delorme Paris, Inc.
12.2016 - Current
Sales Supervisor
Club Monaco, Supervisor
04.2012 - 08.2016
Prada Product Specialist
Neiman Marcus, Prada Specialist, North Park Dallas.
08.2007 - 10.2010
Department Manager
Saks Fifth Avenue
09.2001 - 07.2007
Art History Studies
Brookhaven College
Associates Degree of Art -
Art Institute of Dallas