Natalia Klapacz
Oak Ridge,NJ
Summary
Service Coordinator in a high-volume call center environment, handling incoming service requests by creating cases, gathering and verifying information, and ensuring accuracy before dispatch to field technicians. Manage both phone and email requests, route calls to the appropriate teams, and support additional workflows including installs and RMAs. Able to balance multiple priorities while maintaining organization, accuracy, and steady follow-through in a fast-paced setting.
Overview
5
5
years of professional experience
Work History
Service Coordinator
Getinge
Wayne, USA
05.2025 - Current
- Receive and coordinate service, repair, preventative maintenance, and installation requests for field engineers in accordance with established procedures.
- Gather and verify service information from internal teams and customers to ensure accurate and complete service and installation orders in Salesforce and SAP.
- Monitor dispatch inboxes and incoming service requests to ensure timely follow-up and proper routing.
- Coordinate with internal departments including Technical Support, Demo/Rentals, and Depot teams to generate RMAs and update service orders as needed.
- Relay clinical emergency calls to on-call clinicians, ensuring timely communication and appropriate documentation.
- Ensure service orders and documentation meet quality standards, SOP requirements, and complaint tracking procedures.
Pharmacy Technician
ACME Pharmacy
Oak Ridge, USA
06.2021 - 05.2025
- Assisted customers with prescription pick-up, insurance-related questions, and general pharmacy inquiries in a fast-paced retail environment
- Entered and maintained accurate patient and prescription information while following pharmacy procedures and confidentiality standards
- Communicated with insurance companies and providers to help resolve coverage and prescription-related issues
- Answered incoming phone calls and assisted customers in person while managing multiple requests throughout the day
- Maintained accurate records and supported workflow during high-volume periods
- Assisted with training new team members on pharmacy procedures and daily operations
Education
Biology - Major
Ramapo College of New Jersey
Mahwah, NJ05-2024
Marketing - Minor
Ramapo College of New Jersey
Mahwah, NJ05-2024
High School Diploma -
Jefferson Township High School
New Jersey07-2021
Skills
- Attention to detail and accuracy
- Organization and time management
- Record keeping and documentation
- Following procedures and structured processes
- Problem-solving and issue identification
- Communication and teamwork
- Microsoft Outlook, Excel, Teams
Timeline
Service Coordinator
Getinge
05.2025 - Current
Pharmacy Technician
ACME Pharmacy
06.2021 - 05.2025
Biology - Major
Ramapo College of New Jersey
Marketing - Minor
Ramapo College of New Jersey
High School Diploma -
Jefferson Township High School