Natalia Komperda
Burbank,IL
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Performance-oriented Sales Leader offering exceptional record of achievement over two-year career. Tenacious supervisor with strategic and analytical approach to solving problems, bringing in customers and accomplishing profit targets. Talented in identifying and capitalizing on emerging market trends and revenue opportunities.
Overview
5
5
years of professional experience
Work History
Farmers Market Supervisor
Buttercrumb Bakery
06.2023 - Current
- Constructed detailed reports for upper management, showcasing market performance and identifying areas for potential improvement.
- Increased customer satisfaction through excellent communication skills and timely issue resolution.
- Analyzed sales data to identify trends and opportunities for growth, making informed decisions to maximize profits.
- Conducted regular staff meetings to review performance metrics, fostering a culture of continuous improvement and open communication.
- Assisted corporate office in planning promotions and special events that attracted new customers while retaining loyal clientele base.
- Handled escalated customer issues professionally, resolving conflicts swiftly to maintain positive brand image.
- Improved market performance by implementing effective sales strategies and monitoring team progress.
- Oversaw daily store operations, ensuring smooth functioning and maintaining high standards of cleanliness and organization.
- Built relationships with customers and community to establish long-term business growth.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
Customer Service Representative
Buttercrumb Bakery
05.2022 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Maintain data through Microsoft
Tax Assistant
J.A.S Tax Service
02.2022 - Current
- Assisted with IRS audits, gathering necessary documentation and successfully resolving issues on behalf of clients.
- Collaborated with team members to complete complex tax returns accurately and efficiently.
- Prepared multi-state income tax returns for both individuals and businesses, utilizing deep understanding of various jurisdictional regulations.
- Safeguarded client confidentiality while handling sensitive financial information during the preparation process.
- Managed multiple projects concurrently while maintaining strict deadlines for filing tax returns or extensions.
- Handled all communications between clients and taxing authorities when required; acting as a liaison during disputes or negotiations.
- Maintained strong client relationships by providing personalized support, addressing concerns promptly and professionally.
Waitress Supervisor
Lindys & Gerties
03.2020 - 02.2022
- Managed table turnover rate effectively allowing for more guests served per shift.
- Ensured timely delivery of food orders by closely monitoring kitchen processes and collaborating with chefs to resolve any issues efficiently.
- Fostered a positive working environment by addressing employee conflicts promptly and fairly, promoting open communication between team members.
- Increased overall dining experience by maintaining high standards of cleanliness and organization throughout the restaurant.
- Assisted in hiring and training new waitstaff, ensuring excellent service levels were maintained at all times.
- Enhanced customer satisfaction by efficiently managing waitstaff schedules and ensuring optimal coverage during peak hours.
- Improved teamwork among staff members by leading regular meetings to address concerns, share best practices, and set goals.
Ice Cream Scooper
Lindys & Gerties
01.2019 - 02.2022
- Maintained cleanliness of the store through sweeping, mopping, and sanitizing workstations for an enjoyable environment.
- Managed time effectively during peak periods to provide fast service without compromising product quality or presentation.
- Served customers with speed and detail orientation, keeping team running smoothly throughout service fluctuations.
- Provided details on seasonal flavor availability, ice cream source, allergens, and specials.
- Ensured customer satisfaction
- Operated cash registers and processed payments accurately.
- Greeted customers upon entering the store, creating a welcoming atmosphere that encouraged repeat business.
- Carried out cash and card transactions quickly and thoughtfully.
Education
BBA - Finance
Saint Xavier University
Chicago, IL05.2025
BBA - Business Management
Saint Xavier University
Chicago, IL05.2025
BBA - Digital Marketing
Saint Xavier University
Chicago, IL05.2025
High School Diploma -
Reavis High School
05.2021
Skills
- Customer Relations
- Sales management
- Budgeting expertise
- Delegation Abilities
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Microsoft Word
- Microsoft Office
- Microsoft Excel
Languages
English
Native or Bilingual
Polish
Native or Bilingual
Spanish
Limited Working
Timeline
Farmers Market Supervisor
Buttercrumb Bakery
06.2023 - Current
Customer Service Representative
Buttercrumb Bakery
05.2022 - Current
Tax Assistant
J.A.S Tax Service
02.2022 - Current
Waitress Supervisor
Lindys & Gerties
03.2020 - 02.2022
Ice Cream Scooper
Lindys & Gerties
01.2019 - 02.2022
BBA - Finance
Saint Xavier University
BBA - Business Management
Saint Xavier University
BBA - Digital Marketing
Saint Xavier University
High School Diploma -
Reavis High School
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