Natalia Laverde
Weston,FL
Summary
I am a self-driven consultant who believes in the importance of creating connection and collaboration in my teams and circles of influence. I enjoy breaking down processes to get a better understanding of the details, while finding patterns and making sense of the bigger picture. I strive to maintain a high standard of quality in my work - willing to roll up my sleeves! And I am often regarded as a trusted member of the team and for my clients. In my roles, I have delivered presentations and facilitated discussions and interviews with stakeholders across various management levels. And I truly enjoy guiding conversations to create more trusted relationships with those I collaborate with.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Product Owner
07.2022 - 01.2023
- Oversaw FO scrum team from Philippines Delivery Center for CIS MLP using Oracle C2M;
- Tracked sprint work & timeline; Collaborated with Tech team lead to plan out sprint; Led daily stand- ups with scrum team; Facilitated regular FO sprint planning calls & sprint reviews & retrospectives with client/internal teams; Managed issues, risks, impediments blocking scrum team & escalating as needed
Network Lead
SI Accelerator Program
- Oversaw & mentored accelerator teams; met weekly/bi-weekly to monitor progress, Supported in solving challenges or providing connections, and guided them through Accelerator program processes
- Developed training impact report by synthesizing participant qualitative/quantitative data into insights
Consultant
Accenture Federal Services
04.2014 - Current
- Analyzed problematic areas to provide recommendations and solutions.
- Delivered outstanding service to clients to maintain and extend relationship for future business opportunities.
- Managed multiple deadlines across several businesses to meet dynamic needs of multiple clients.
- Created and developed detailed work plans to meet business priorities and deadlines.
- Devised and implemented processes and procedures to streamline operations.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Created and managed project plans, timelines and budgets.
Designer
01.2022 - 05.2022
Treasury
Applied Energy Services
09.2021 - 11.2021
- Direct point of contact to client for process map creation of complex Call Center CRM agent processes
- Conducted client workshops to define the current & future states of the agent experience/journey
- Led interviews & process mapping workshops to identify opportunities to optimize processes, while balancing business needs with agent/customer experience
- Led Spanish work sessions & delivered translations during workshops & for deliverable development, (DOT) (Federal Government), (AES) (Utilities) – Bi-Lingual Roles
- Local Health Jurisdiction
FO
Accenture
06.2021 - 08.2021
- Global Corporate Citizenship - Social Innovators (SI) Core Team (, Internal)
- Southern Company (Utilities)
- Front Office
Liaison Consultant
CDPH
03.2021 - 06.2021
- (State Government/Healthcare) – COVID-19 Vacc
- Mgmt
- Effort
- Oversaw & mentored accelerator teams; met weekly/bi-weekly to monitor progress, Supported in solving challenges or providing connections, and guided them through Accelerator program processes
- Developed training impact report by synthesizing participant qualitative/quantitative data into insights
Deputy Manager
AWS Cloud
07.2019 - 11.2020
PM Lead
02.2019 - 04.2019
- Led project ramp-up activities and socialized strategic initiative; Led collaboration with ACIO & executive level stakeholders across 6 cross-functional client organizations to develop initial enterprise- wide assessment plan
- Miami
Business Process Lead
10.2017 - 08.2018
Lead
Release Mgmt
08.2016 - 02.2017
- Managed functional & project mgmt
- Of Cloud readiness architectural study of 100+ apps; Coordinated interviews with 20+ client app owner teams; Set up Agile processes to streamline deliverable lifecycle
- Managed deployment coordination for multiple app enhancement releases; Led app on-boarding, infrastructure build-out, & transition to O&M activities; Collaborated with dev, test, infrastructure
- Other Roles: DOT - Agile Requirements Consultant/Scrum Master, Deployment, PMO Support, Testing; Silicon Valley Bank – Loan Processor
- Business Process
Education
Brain Station Data Analytics (In Progress) Luma -
Certified (Dec 17) - undefined
General Assembly UX Design - undefined
Social Innovators Base Camp: Level 1 Hyper Island Experience - undefined
Design Thinking Basics - undefined
Bachelor of Science - Industrial & Systems Engineering
University of Florida
Gainesville, FL12.2013
Skills
- Stakeholder Engagement
- Client Relationship Building
- Business Process Design
- Process Improvement
- Process Design Mapping
- Delivery Schedule
- Management
- Project Management
- Release Management
- Presentation Delivery
- Oral/Written Communication
- Bilingual: Spanish & English
Certification
- Data Analytics, BrainStation - In Progress
- Human Centered Design, Luma - Sept-Dec, 2021
- Facilitation Masterclass, Conversation Factory - Sept-Nov, 2021
- Design Thinking Fundamentals, DesignThinkers Academy - Jun 2021
- UX Design Bootcamp, General Assembly - Mar-May 2021
- Social Innovators Base Camp, Hyper Island - Nov, 2020
- ITIL Foundation 2011 Certified - Dec, 2017
- Agile Certified Professional, ICAgile - Jul 2016
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Product Owner
07.2022 - 01.2023
Designer
01.2022 - 05.2022
Treasury
Applied Energy Services
09.2021 - 11.2021
FO
Accenture
06.2021 - 08.2021
Liaison Consultant
CDPH
03.2021 - 06.2021
Deputy Manager
AWS Cloud
07.2019 - 11.2020
PM Lead
02.2019 - 04.2019
Business Process Lead
10.2017 - 08.2018
Lead
Release Mgmt
08.2016 - 02.2017
Consultant
Accenture Federal Services
04.2014 - Current
Network Lead
SI Accelerator Program
Brain Station Data Analytics (In Progress) Luma -
Certified (Dec 17) - undefined
General Assembly UX Design - undefined
Social Innovators Base Camp: Level 1 Hyper Island Experience - undefined
Design Thinking Basics - undefined
Bachelor of Science - Industrial & Systems Engineering
University of Florida
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