Natalia Lucy
Fresha
Ridgewood
2
Certifications
8
years of professional experience
Customer Success Manager building long-term client relationships through proactive outreach, account reviews, and Salesforce and HubSpot tracking. Manages a portfolio of 150+ accounts by reviving dormant accounts, spotting churn risk early, and identifying expansion opportunities before renewals stall. Brings clear communication and product knowledge to retention work that keeps customers engaged at scale.
Work History
Business Development Manager
3 Months- Build 10 new business opportunities weekly in HubSpot to maintain pipeline coverage.
- Identify and open new markets to drive long-term company growth across untapped segments.
- Develop strategic partnerships that create revenue streams beyond day-to-day sales activity.
- Strengthen account planning and sales forecasting to prioritize expansion opportunities and repeat business.
Regional Sales Manager
1 Year- Reviewed 40 regional accounts weekly to prioritize growth opportunities and strengthen territory coverage.
- Built regional account strategies using Territory planning to expand market penetration across the territory.
- Analyzed market trends to identify growth opportunities and adjust regional sales priorities.
- Strengthened client relationships to encourage repeat business and long-term loyalty.
- Applied Account revitalization tactics to re-engage underperforming accounts and restore pipeline momentum.
- Used Key account management practices to support retention and expansion within priority accounts.
Account Manager
1 Year 6 Months- Executed territory and business planning to support sales targets and measurable growth.
- Delivered product presentations and demos to healthcare professionals, reinforcing product understanding.
- Planned customer seminars and webinars that educated clients on products and services.
Account Executive
4 Months- Researched industry trends and competitors to keep market knowledge current and support positioning.
- Managed follow-up in Salesforce to organize opportunities and maintain a clean pipeline.
- Applied territory planning to prioritize high-value accounts and focus outreach more effectively.
Junior Account Manager
1 Year 3 Months- Managed a 300+ client portfolio and grew sales by more than 350% within it.
- Revived 25+ inactive accounts, restoring them to consistent, regular ordering.
- Reviewed account performance regularly to identify opportunities that raised sales and profitability.
- Planned territory coverage to prioritize high-value accounts and guide daily outreach.
- Built account plans to support retention, Cross-sell strategy, and Upsell strategy.
- Tracked pipeline activity in Salesforce to strengthen forecasting and follow-up.
- Maintained proactive communication with customers to reinforce loyalty and repeat business.
Sales Assistant
8 Months- Supported territory planning by prioritizing specialty independent accounts and aligning outreach with growth opportunities.
- Drove account revitalization by identifying dormant customers and re-engaging them with tailored follow-up.
- Strengthened client retention through proactive communication, timely issue resolution, and clear product updates.
Sales Associate
4 Months- Presented merchandise clearly to support client decisions and highlight product features on the sales floor.
- Recommended complementary items to increase basket size and support cross-sell opportunities during client visits.
- Maintained polished product displays and organized stock to support a clean, brand-consistent shopping environment.
- Supported fitting room requests and floor coverage to keep service responsive during busy store periods.
- Tracked client preferences and purchase history to personalize outreach and strengthen long-term relationships.
Insurance Sales Agent
1 Year 1 Month- Reviewed client needs and recommended appropriate coverage options based on individual risk profiles.
- Built trusted client relationships through consistent follow-up and clear explanation of policy details.
- Prepared quotes and submitted applications accurately to support timely policy issuance.
- Identified cross-sell and upsell opportunities during account reviews to support broader coverage needs.
Assistant Director of Sales
2 Years- Negotiated vendor pricing and terms to strengthen margin discipline and account-level commercial outcomes.
- Analyzed sell-through trends across department store and specialty accounts to surface assortment risks and opportunities.
- Partnered with sales teams on account planning for key retail relationships and recurring business opportunities.
Education
Bachelor's Degree - Fashion Business Management (Buying/Planning)
Skills
300+ client portfolio management
Account revitalization
Territory planning
Key account management
Client retention
Cross-sell strategy
Upsell strategy
Account planning
Sales performance analysis
Salesforce
Negotiation
Pipeline management
Sales forecasting
Opportunity management
Quota attainment
Sales pipeline forecasting
Certification
JDA Certified Enterprise Planning Expert
Timeline
Business Development Manager
Fresha
08.2026 - CurrentRead More
Regional Sales Manager
Evitalin
08.2025 - 08.2026Read More
Account Manager
MediVera Compounding Pharmacy
02.2024 - 08.2025Read More
Account Executive
Orly Corp
10.2023 - 02.2024Read More
Junior Account Manager
Bigelow Trading
07.2022 - 10.2023Read More
Sales Assistant
OXO
11.2021 - 07.2022Read More
Sales Associate
Tory Burch
08.2021 - 12.2021Read More
Insurance Sales Agent
Allstate
07.2020 - 08.2021Read More
Assistant Director of Sales
Thierry Lasry
12.2018 - 12.2020Read More
Fashion Institute of Technology
Bachelor's Degree from Fashion Business Management (Buying/Planning)
Read More