Natalia Lugo-Gordon
Tampa,FL
Summary
Reliable Team Member with solid background meeting and exceeding production demands. Efficiently carries out physically demanding work by keeping supplies organized, following orders and using industrial equipment to move loads. Inspects and repairs machines regularly for optimal performance.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Team Member
Cava Grill
Tampa, FL
12.2022 - 12.2023
- Collaborated with team members to maximize productivity and efficiency.
- Worked hard to learn required tasks quickly to maximize performance.
- Organized inventory shelves for easy access and maintenance of stock levels.
- Provided customer service support to ensure satisfaction.
- Built and maintained working relationships with peers and upper management.
- Recognized potential theft situations and alerted supervisor immediately.
- Rotated through series of different stations based on team needs.
- Stayed informed of company and store updates from leadership.
- Operated cash registers to process payments from customers.
- Initiated inventory control measures to sustain stock levels.
- Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
- Answered phone calls regarding inquiries about products or services.
- Processed and retrieved customer special orders.
- Participated in training sessions for new employees when needed.
- Upheld high standards of productivity and quality in operations.
- Determined consumer needs to provide products and services appealing to larger market.
- Maintained excellent levels of workplace cleanliness around equipment to enhance safety and productivity.
- Identified needs of customers promptly and efficiently.
- Evaluated needs of departments and delegated tasks to optimize overall production.
- Greeted customers upon entering the store with friendly demeanor.
- Monitored expiration dates on food items for freshness assurance.
- Addressed inquiries, resolved customer issues, and managed customer relations.
Team Lead
Chick-fil-A
Tampa, FL
12.2021 - 12.2022
- Strengthened employee performance ratings and trained staff on system efficiencies while supervising 10 crew members, delivering optimal productivity.
- Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
- Managed team of 10-15 employees in fast-paced environment.
- Scheduled shifts for staff members based on weekly forecasts.
- Monitored daily operations of the restaurant, including inventory control and ordering supplies.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
- Supervised stock levels of kitchen ingredients ensuring freshness of food served.
- Maintained safe working and guest environment to reduce risk of injury and accidents.
- Trained new employees to perform duties.
- Ensured compliance with all local health regulations related to food safety.
- Collaborated with other departments to resolve guest issues quickly and efficiently.
- Provided guest assistance and information regarding local attractions and points of interest.
- Identified potential risks that could negatively impact the quality of service delivered by staff members.
- Provided guidance, support, and coaching to team members in order to improve their customer service skills.
Education
High School Diploma -
Steinbrenner High School
Lutz, FL05-2022
Skills
- Cleaning
- Workplace Safety
- Complaint Resolution
- Customer Service
- Cash Handling
- Training and Mentoring
- Money Handling
- Heavy Lifting
- Facility Cleaning
- Product Knowledge
- Teamwork and Collaboration
- Attention to Detail
- Positive Attitude
- Flexible Schedule
Certification
- Register Behavior Technician
- CPR/BLS certified
- Certified Nurse Assistant
Timeline
Team Member
Cava Grill
12.2022 - 12.2023
Team Lead
Chick-fil-A
12.2021 - 12.2022
High School Diploma -
Steinbrenner High School
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