Natalia Malykhina
Manager
Boylston,MA
Summary
Organized Office Manager with noted experience in administrative management. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic.
Overview
4
4
Languages
6
6
years of post-secondary education
4
4
years of professional experience
Work History
Business Office Manager5
Imperial Granite Countertops Inc.
Dudley, MA
09.2018 - Current
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Initiated timely project management within budget constraints for multi-faceted problems concerning executive leaders.
- Completed bi-weekly payroll for 4 employees.
- Managed supervisor itinerary and appointments and streamlined scheduling procedures.
- Analyzed and solved multi-faceted problems that effected executive leaders and business initiatives.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Resolved issues through active listening and open-ended questioning.
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Maximized cash flow through optimal billing and collection processes.
- Established and developed strong administrative team by delivering ongoing coaching and motivation and fostering career advancement.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Dental Assistant
Ashland Elite Dental, John W. Zarrella
Ashland, MA
02.2020 - 11.2020
- Managed office schedules and calendars to coordinate administrative planning and execution.
- Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
- Recorded patients' health histories, documented current symptoms and pulled up records from prior visits for dentists to view and evaluate.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads.
- Prepared patient X-rays and images for review by dentist.
- Prepared and arranged instruments, medications and required materials, including cement, composites and impression materials.
- Sterilized rooms and prepped equipment and instruments for 14 procedures daily
Education
Master of Science - Business Administration And Management
Business School of Simferopol
Simferopol, Ukraine 09.1999 - 06.2004
Diploma And Certificates - Dental Assisting
New England Dental Assistant School
Worcester, MA 09.2017 - 06.2018
Skills
Documentation and control
undefinedTimeline
Dental Assistant
Ashland Elite Dental, John W. Zarrella
02.2020 - 11.2020
Business Office Manager5
Imperial Granite Countertops Inc.
09.2018 - Current
Diploma And Certificates - Dental Assisting
New England Dental Assistant School
09.2017 - 06.2018
Master of Science - Business Administration And Management
Business School of Simferopol
09.1999 - 06.2004
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