N'Keisha Streeter
Upper Marlboro,MD
Summary
Dynamic and results-driven professional with a proven track record in customer service, sales, and administrative roles. N'Keisha Streeter possesses a diverse skill set cultivated through hands-on experience in telecommunications, retail, and government-related activities. Known for her adeptness in customer interaction, problem resolution, and business development, she brings a strategic mindset and adaptability to every challenge. With a background encompassing customer service excellence, sales achievement, and political campaign involvement, N'Keisha is well-equipped to contribute effectively to dynamic work environments. Areas of expertise include: Customer Service | Sales Achievement | Administrative Support | Problem Solving | Business Development | Tech Support | Billing Analysis | Political Campaigning | Retail Sales | Relationship Building | Team Collaboration | Salesforce | Non-Linear Editing | Proofreading | Microsoft Office
Overview
14
14
years of professional experience
Work History
CSR (Project Management)
Artelye Marble & Granite/Countertops HD
05.2024 - 12.2024
- Reviewed CAD drawings to prepare final pricing for countertop projects
- Scheduled countertop template and installation appointments
- Worked directly with Home Depot's kitchen design team to ensure project progression
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
RECEPTIONIST
JRJ Tax Income Services
01.2024 - 04.2024
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Confirmed appointments, communicated with clients, and updated client records.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
CUSTOMER SERVICE REPRESENTATIVE (High Volume Call Center)
Verizon Wireless
05.2019 - 08.2023
- Offered tech support and conducted billing analysis for effective problem resolution
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Cross-trained and backed up other customer service managers.
SOLUTIONS SPECIALIST
Verizon
09.2017 - 05.2019
- Proactively engaged and prospected customers, meeting or exceeding sales goals
- Built business clientele through customer engagement and referrals
- Developed expertise in wireless products and services through continuous training
- Identified opportunities for upselling additional services, resulting in increased revenue for the company.
SALES REPRESENTATIVE
AT&T
05.2016 - 07.2017
- Welcomed customers with warmth, providing undivided attention to ensure satisfaction
- Built integrated solutions, exceeding key sales objectives
- Troubleshooted Android and Apple operating systems daily
- Generated additional sales opportunities with upselling and cross-selling techniques.
RESERVATION SALES REPRESENTATIVE (CALL CENTER)
Next Car Rental
02.2013 - 04.2016
- Maintained a high level of professionalism and rapport with both customers and colleagues, contributing to a positive work environment.
- Enhanced customer satisfaction by efficiently handling reservation inquiries and providing accurate information.
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to reservations.
- Stayed current on industry trends and market conditions affecting rental car bookings, adjusting strategies as needed for maximum success.
INDEPENDENT ACCOUNT EXECUTIVE
Maryland Pennysaver
02.2012 - 04.2012
- Conducted cold calls to businesses, securing classified and display advertisements
- Generated leads through proactive outreach, averaging 75 to 100 calls per day
- Conducted regular check-ins with existing clients to assess their needs and identify upselling opportunities.
- Delivered informative presentations to potential clients, showcasing the unique value of products or services offered.
FLOATING RENTAL CONSULTANT
CORT Furniture Rental
11.2010 - 08.2011
- Managed furniture rentals for various clientele, including government agencies and offices
- Resolved customer issues and ensured smooth deliveries through effective communication
- Maintained accounts using the Salesforce database
- Participated in ongoing training opportunities to stay current on industry regulations and best practices related to Furniture rentals.
INTERN / PHONE BANK CAPTAIN
Maryland Democratic Party
08.2010 - 11.2010
- Conducted phone banking and trained volunteers in the use of phone banking systems
- Participated in political campaigning for notable figures
- Provided data reporting to the manager
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
Education
Cybersecurity Bootcamp Certificate - Cybersecurity
George Washington University
Washington DC07.2024
Bachelor of Arts - English
University of Maryland Eastern Shore
Princess Anne, MD05.2010
Skills
- Customer Service
- Sales Achievement
- Administrative Support
- Problem Solving
- Business Development
- Tech Support
- Billing Analysis
- Political Campaigning
- Retail Sales
- Relationship Building
- Team Collaboration
- Salesforce
- Non-Linear Editing
- Proofreading
- Microsoft Office
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
CSR (Project Management)
Artelye Marble & Granite/Countertops HD
05.2024 - 12.2024
RECEPTIONIST
JRJ Tax Income Services
01.2024 - 04.2024
CUSTOMER SERVICE REPRESENTATIVE (High Volume Call Center)
Verizon Wireless
05.2019 - 08.2023
SOLUTIONS SPECIALIST
Verizon
09.2017 - 05.2019
SALES REPRESENTATIVE
AT&T
05.2016 - 07.2017
RESERVATION SALES REPRESENTATIVE (CALL CENTER)
Next Car Rental
02.2013 - 04.2016
INDEPENDENT ACCOUNT EXECUTIVE
Maryland Pennysaver
02.2012 - 04.2012
FLOATING RENTAL CONSULTANT
CORT Furniture Rental
11.2010 - 08.2011
INTERN / PHONE BANK CAPTAIN
Maryland Democratic Party
08.2010 - 11.2010
Cybersecurity Bootcamp Certificate - Cybersecurity
George Washington University
Bachelor of Arts - English
University of Maryland Eastern Shore
Similar Profiles
Arturo SiadenArturo Siaden
Project Manager at Artelye Marble & GraniteProject Manager at Artelye Marble & Granite
Anthony CaraffiAnthony Caraffi
Fabricator/ Installer at Milestone Granite and Marble CountertopsFabricator/ Installer at Milestone Granite and Marble Countertops
Shemsedin CaravakuShemsedin Caravaku
Fabricator at Marble Works CountertopsFabricator at Marble Works Countertops